Team Leader (Deskside Support)

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 400,000 - 600,000; Full time

Job summary

An IT consulting firm is looking for a Team Leader (Deskside Support) in Hong Kong. The successful candidate will provide on-site technical support, perform installations and troubleshooting, and manage escalations. A diploma in a related field and relevant IT experience are required. Candidates should possess strong communication and problem-solving skills. Competitive salary and opportunities for career growth are offered.

Qualifications

• At least 1 year of relevant experience in IT support, system administration, and networking.
• Good communication skills for daily operation.
• Ability to work under pressure.

Responsibilities

• Perform on-site deskside support including installation and troubleshooting.
• Provide technical support and problem resolution.
• Coordinate and escalate issues as needed.

Skills

Microsoft Windows operating systems

Deskside support

Problem solving

Communication skills

Analytical skills

Education

Diploma or above in Computer Sciences, Information Technology

MCSE/MCTS/MS900

Job description

SW8405 |17 Nov 2022 Team Leader (Deskside Support)

• Perform on-site deskside support including IMAC, desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation
• Good knowledge of Microsoft Windows operating systems technologies
• Provide technical support of daily deskside support and problem resolution

• Education Background: Diploma or above in Computer Sciences, Information Technology, or related disciplines
• Qualification: Holder of MCSE/MCTS/MS900 is preferred
• Skills: Support experiences on deskside / network support, windows patch support
• Good communication skill for daily operation
• Problem solving, analytical, interpersonal, motivated and can work under pressure
• IT Working Experience: At least 1 years relevant experience in IT support, system administration and networking