Service / Support Engineer (5-day work)

Delken Group Limited; Tuen Mun; On-site; HKD 600,000 - 800,000; Full time

Job summary

A well-established company in Hong Kong is seeking a Service / Support Engineer to deliver high-quality after-sales service for their bus products. The role requires handling customer queries, diagnosing vehicle faults, and providing technical support both locally and internationally. Candidates should have a minimum of 5 years' experience with heavy vehicles, strong mechanical skills, and a valid driving license. Bilingual proficiency in English and Chinese is essential for effective communication.

Qualifications

• Minimum 5 years’ experience as a mechanic on heavy vehicles.
• Ability to follow verbal and written work instructions.
• Holder of a valid Hong Kong driving licence.

Responsibilities

• Act as the main point of contact for customers to handle queries.
• Diagnose mechanical & electrical faults using diagnostic tools.
• Provide technical support and ensure quality service delivery.

Skills

Mechanical skills

Technical background

Diagnostic software experience

Good command of English

Good command of Chinese

Job description

Our client is a Global bus manufacturer who has a comprehensive and versatile product range with buses operating in over 10 countries globally. They are currently seeking a Service / Support Engineer to join their team in Hong Kong to help provide a high quality after-sales service to their various customers and to be instrumental in helping our client to be established as the preferred bus and parts supplier in the region, through the delivery of this after-sales service.

Service / Support Engineer (5-day work)

RESPONSIBILITIES

• You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner.
• Expected to work primarily on chassis related issues but will also be trained to carry out repairs on body issues.
• Diagnose both mechanical & electrical faults using industry diagnostic equipment.
• Provide on the ground technical support to their customer base and ensure that all technical issues are dealt with in a timely and professional manner.
• Effectively communicate with team members in Hong Kong, including management, as well as communicating with customer and on occasions, team members in the UK.
• Guarantee that a professional, high-quality, and efficient service is provided to our customer.
• Complete all necessary paperwork appropriately and in a timely manner to meet company standards.
• Observe health and safety at all times and adhere to company and customer policies.
• To undertake any other duties conducive with the effective operation of the post.
• Travel to and work at all customer locations as and when required.

REQUIREMENTS

• Minimum 5 years’ experience working as a mechanic on heavy vehicles such as lorries or buses.
• Demonstrate ability to follow verbal and written work instructions.
• Electrical experience is desirable, but not essential.
• Holder of valid Hong Kong driving licence.
• Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently.
• Experience using diagnostic software to find faults.
• Good command of both written and spoken English and Chinese.
• Ability to work on own initiative and unsupervised.
• Flexible and willing to work overtime if required.

HOW TO APPLY

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: [e-mail].

::: All personal data submitted will be treated in strict confidential and used for recruitment purposes only:::

Tagged as: aftersales, bus, Customer Service, engineer, mechanic, Service