Service Product Engineer – (System Air-conditioner)

Delken Group Limited; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A prominent Electronic Consumer product company seeks a Service Product Engineer to manage service performance and install air-conditioning systems. The ideal candidate will have a Higher Diploma in Electronics and extensive experience in A/C service and installation. Responsibilities include training, quality analysis, and coordinating with service providers. Fluency in English and Chinese is required.

Qualifications

• Solid experience in System A/C field (repair and installation) service.
• Ability to independently manage outsourcing installation teams.
• Strong command of written and spoken English, Chinese, and Putonghua.

Responsibilities

• Manage and monitor performance of outsourcing service providers.
• Provide technical training to outsourcing service providers.
• Analyze and evaluate product quality and field performance.

Skills

Data analysis in Excel

Problem resolution

Team management

Education

Higher Diploma or above in Electronics/Electrical Engineering

Job description

Our client is a leading Electronic Consumer product Company, they are inviting a bright and energetic candidate for the following vacancy:

Service Product Engineer – (System Air-conditioner)

RESPONSIBILITIES

• Manage and monitor performance of outsourcing service providers (repairing services).
• Manage air-conditioner installation team to provide on-site service.
• Co-work with System A/C contractors to follow up pre-after sales service issue.
• Provide technical training to outsourcing service providers.
• Assist in the generation and review of technical materials and bulletins.
• Analyze and evaluate product quality and field performance.
• Communicate and coordinate the field testing with Govt Dept (i.e. EMSD).
• Handling customer complaint and resolve the claim.
• Prepare quality reports, product enhancement requests to HQ.
• Participate in new products technical support and deliver reviews.
• Participate in product presentations and demonstrations.

REQUIREMENTS

• Higher Diploma or above in Electronics/Electrical Engineering or equivalent.
• Solid experience in System A/C field (repair and installation) service.
• Can manage outsourcing installation team independently.
• Strong data analysis in Excel.
• Hardworking and self-motivated.
• Good command of written and spoken English, Chinese and Putonghua.

HOW TO APPLY

Interested candidates please click the ‘APPLY FOR JOB’ button to submit your resume (MS Word document) or email to [e-mail].

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Tagged as: Engineering