Service Delivery Manager - IC

Classy Wheeler Limited; Hong Kong Island; On-site; HKD 800,000 - 1,000,000; Full time

Job summary

A leading telecom carrier seeks to hire a team member specializing in maintaining customer relationships and leading service delivery efforts. The ideal candidate will have a Bachelor's degree in an IT-related field, strong customer service experience, project management skills, and ITIL certification. This full-time role involves troubleshooting technical issues, assessing service performance metrics, and fostering positive customer interactions while managing team efficiency and budgets.

Qualifications

• Bachelor degree in IT-related field.
• Experience in customer service, leadership, and logistics may be advantageous.
• ITIL certification is a must.

Responsibilities

• Maintaining strong customer relationships and improving services.
• Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
• Assessing customer feedback and using creativity to establish and improve services.

Skills

Customer service

Project management

Quality control

Resource planning

Teamwork

Education

Bachelor degree in IT-related field

Job description

Leading telecom carrier and IT solutions company

Job Description

• Maintaining strong customer relationships and improving our services to maintain customer satisfaction.
• Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
• Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Job Requirements

• Bachelor degree in IT-related field.
• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• ITIL certification is a must
• Demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.