Senior Regional Support Engineer

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 400,000 - 600,000; Full time

Job summary

A leading consulting firm in Hong Kong is seeking a Senior Regional Support Engineer to enhance their IT support services. The role entails managing user workspace environments and IT infrastructure while providing second and third level support. Candidates should possess a college diploma in IT or a related field, along with extensive experience in Active Directory, Microsoft 365, and various Microsoft platforms. Proficiency in English and Chinese is crucial for effective communication. This position may involve occasional business travel.

Qualifications

• Minimum 5 years experience in IT support.
• Must have experience with Active Directory and Microsoft 365.
• Ability to communicate with diverse stakeholders in English and Chinese.

Responsibilities

• Providing 2nd/3rd level support for regional users.
• Managing IT infrastructure operations and projects.
• Troubleshooting issues on various platforms and tools.

Skills

Troubleshooting

Analytical Skills

Communication in English

Communication in Chinese

IT Support

Education

College diploma in I.T. or related field

Tools

Active Directory

Microsoft 365

Microsoft Exchange

Intune

Workspace One

Windows Servers

PowerShell

Job description

SW8494 |16 May 2023 Senior Regional Support Engineer

• College diploma or equivalent experience in I.T. or related field.
• At least 5 years working experience in supporting the regional user workspace environment, IT infrastructure operations and projects.
• Extensive knowledge in managing and administrating Active Directory, Microsoft 365 enterprise apps, and Microsoft Exchange in a hybrid environment.
• Solid experience in Intune & Workspace One, Windows Servers, Windows 10, Skype for Business and MS Teams, Microsoft configuration manager & PowerShell scripting.
• Excellent troubleshooting and analytical skills. Excellent communication skills to effectively provide 2nd/3rd level support.
• Must be able to communicate in English & Chinese (Mandarin & Cantonese) for verbal and written communication.
• Knowledge of agile methodologies would be an advantage.
• Others: Business travel may be required