NOC Operation Manager - IC

Classy Wheeler Limited; Hong Kong Island; On-site; HKD 480,000 - 600,000; Full time

Job summary

A telecommunications and IT solutions company is seeking a Network Operations Center Manager with at least 8 years of experience in IT support or managed services. The role includes overseeing network operations, ensuring uptime, and maintaining high customer satisfaction. Candidates should have a degree in Computer Science and strong technical knowledge of ICT products like Cisco and Microsoft Windows Server. Certifications like ITIL or CCNP are advantageous. Proficiency in both Chinese and English is required.

Qualifications

• Degree / Higher Diploma holder in Computer Science or related disciplines.
• Minimum 8 years relevant experience in Network Operation Center or IT support.
• Familiar with ITIL IT Service Management framework.

Responsibilities

• Overseeing day-to-day operation for Network Operations Center.
• Monitoring and maintaining managed network system for maximum uptime.
• Providing regular reports on network performance and availability.

Skills

Problem solving

Customer service

Analytical skills

Education

Degree / Higher Diploma in Computer Science or related disciplines

Tools

Cisco

Juniper

Fortinet

Microsoft Windows Server

Job description

Leading telecom carrier and IT solutions company

Job Description

• Responsible for overseeing day-to-day operation for Network Operations Center (NOC) and support managed service customer
• Work with internal party, vendor and customer to deliver high quality of managed service
• Ensure the managed network system and infrastructure are functioning and effectively and efficient
• Monitor and maintain managed network system and infrastructure to ensure maximum uptime and availability
• Maintaining high level of customer satisfaction and service availability
• Response quickly and effectively to network issues and incident
• Work with the team to troubleshooting and resolve problem
• Develop and implement processes and procedures to continuously improve network operation
• Provide regular reports on network performance and availability to internal parties and customer

Job Requirements

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 8 years relevant experience in supporting managed service project or in-house IT support or Network Operation Center (NOC)
• Good technical knowledge in various brands of ICT product and solution such as Cisco, Juniper, Fortinet, Microsoft Windows Server, etc.
• Familiar with ITIL IT Service Management framework
• Advantage to holder of professional certifications such as ITIL, MCSE, CCNP, etc.
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Self motivated, customer oriented and able to work under pressure
• Proficiency in spoken and written in both Chinese and English