Mailroom Manager - Large International I-Bank; 5day, HK$28K-HK$33Kmonth, Central

Knight Recruitment; Hong Kong Island; On-site; HKD 400,000 - 600,000; Full time

Job summary

A large international I-Bank is seeking a Mailroom Manager to oversee mailroom operations and lead a dedicated team in Hong Kong. The role involves ensuring high service standards, maintaining vendor relationships, and managing budgets. Ideal candidates will have significant supervisory experience, a customer service orientation, and fluency in English and Cantonese.

Qualifications

• 8+ years of relevant experience, with at least 5 years in a supervisory role.
• Previous mailroom experience from a customer-driven and professional service background.
• Good command of English and Cantonese is mandatory.

Responsibilities

• Manage and lead the operations team to provide high standard mailroom service.
• Maintain relationships with vendors and optimize operational processes.
• Train and develop team members while overseeing performance and budgets.

Skills

Leadership

Customer Service

Team Motivation

Organizational Skills

Tools

Microsoft Office

Job description

Mailroom Manager - Large International I-Bank; 5day, HK$28K-HK$33Kmonth, Central

Mailroom Manager - Large International I-Bank; 5day, HK$28K-HK$33Kmonth, Central

Our client is a Large International I-Bank in HK. They are looking for a Mailroom Manager to join their growing team:

• Responsible for managing/ leading an operations team to provide the highest standard of mailroom service:taking and delivering messages, sorting and distributing incoming mail
• Maintain relationships with facilities and mailroom vendors
• Propose suggestions to improve operation process and procedures and update operations manual regularly
• Keeping track and monitor the performance
• Identify opportunities for service enhancement and growth of business
• Maintain a friendly, positive and team oriented working culture between staff members of both intra- and inter-office departments
• Maintain site employee capability matrix and providing training and development opportunities for the team
• Prepare and consolidate monthly site invoice
• Prepare annual and ad hoc budgets for site operations

Requirements:

• 8+ years of relevant experience in which at least 5 years in supervisory role
• Previous mailroom experience is a must, ideally from customer driven and professional service background
• Able to lead, motivate, train & retain staff
• Able to delegate, prioritize and handle multiple tasks
• Strong customer service skills and professionalism
• Proficient in Microsoft Office
• Good command of English and Cantonese is a must

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