Junior Network Support Engineer

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A consulting firm in Hong Kong is seeking a Junior Network Support Engineer to manage and support network infrastructure. The role involves installations, troubleshooting, and providing first-tier end-user support. Candidates should have a diploma in Information Technology and at least one year of relevant experience, with good communication skills in both English and Chinese.

Qualifications

• At least 1 year’s experience in Network management such as switches, routers, and load balancers.
• Ability to install, troubleshoot, operate, test, plan, and configure relevant technologies.
• Strong command of both written and spoken English and Chinese.

Responsibilities

• Implement network infrastructure installations and configurations.
• Participate in troubleshooting and support of network infrastructure and various client services.
• Deliver technical documentation of infrastructure and control procedures.

Skills

Problem determination/resolution

Network connectivity support

Communication in English

Communication in Chinese

Education

Diploma in Information Technology or related subject

Job description

SW8395 |07 Nov 2022 Junior Network Support Engineer

• Implement network infrastructure installations and configurations
• Participate in troubleshooting and support of network infrastructure and various client services
• Deliver technical documentation of infrastructure, control procedures, operation and review data network proposals
• Manage the project delivery, product support and escalated issue management
• Setup and manage the configuration, maintenance, and monitoring of network devices, firewalls, and servers
• Perform first-tier end-user support on network connectivity and server problem

• Diploma or above in Information Technology or related subject
• At least 1 year’s experience in Network management such as: switches, routers and load balancers.
• At least 1 year’s experience in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
• Ability to perform advanced problem determination / resolution
• Good Command in written and communicate in English and Chinese