IT Specialist / Helpdesk (Government onsite) - IC

Classy Wheeler Limited; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading firm is seeking an IT Specialist/Helpdesk to provide on-site support for government projects in Hong Kong. The ideal candidate will analyze customer requirements and possess strong IT knowledge including expertise in Cisco and Microsoft certifications. With over 4 years of hands-on experience in network operations, you will ensure the effective deployment of IT solutions. This role also requires excellent customer handling skills and the ability to work within a team.

Qualifications

• Holder of CCNP or equivalent certification.
• Holder of MCSE or equivalent certification.
• Over 4 years of hands-on experience with networking systems.

Responsibilities

• Understand and analyze customer requirements for solutions.
• Deploy and support IT products as required.

Skills

Active Directory

Microsoft System Centre Configuration Manager (SCCM)

Symantec Endpoint Protection (SEP)

Websense proxy appliance

Juniper Firewall

VMware

Communication skills

Education

Cisco Certified Network Professional (CCNP)

Microsoft Certified System Engineer (MCSE)

Job description

IT Specialist / Helpdesk (Government onsite) - IC

Client Description

Candidates with less experience will be considered as IT Engineer / IT Officer.

Job Description

• The Resident Support Engineer(s) shall possess the following professional qualifications and experience.
• Understand, analyze customer requirements for deploying to achieve solution requirement.
• Strong knowledge of IT products like Active Directory, Microsoft System Centre Configuration Manager (SCCM), Symantec Endpoint Protection (SEP), Websense proxy appliance, Juniper Firewall/ Fortigate Firewall, VM ware, Symantec ProxySG gateway, etc.
• Good customer and vendor handling skills

Job Requirements

• Holder of Cisco Certified Network Professional (CCNP) or equivalent;
• Holder of Microsoft Certified System Engineer (MCSE) or equivalent;
• Over 4-years hands-on working experience in administration and operation of network router, switch, firewall, proxy server, VPN gateway, Windows server and software distribution systems.