IT Service Analyst

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 300,000 - 500,000; Full time

Job summary

A consulting firm is looking for an IT Service Management specialist in Hong Kong. The role involves assisting in change management, conducting data analysis, and enhancing workflows. Candidates should have at least 3 years of relevant experience and be fluent in both English and Chinese, with a strong understanding of ITSM practices and ticketing tools.

Qualifications

• 3 years equivalent work experience in IT related roles.
• Experience in data analysis is desirable.
• Familiarity with ITSM practices.

Responsibilities

• Assist in IT Service Management including Service Desk, Incident and Change Management.
• Prepare reports on data trends and patterns.
• Identify and drive improvements for operation automation.

Skills

Data analysis

Fluency in English

Fluency in Chinese

ITSM practices

Education

Tertiary qualifications

Tools

Ticketing tools

Job description

• Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services
• Prepare reports on data trends and patterns
• Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and potential areas of concern to key stakeholders
• Identify and drive system and workflow improvements to enhance the operation automation and self-service enablement
• Continuously review and identify opportunities to improve the change management process
• Facilitate in any assigned meeting to evaluate the change impact and readiness to mitigate risk
• 3 years equivalent work experience with tertiary qualifications
• Experience in data analysis is desirable
• Fluency in English and Chinese
• Familiar with ITSM practices and any ticketing tools