IT Helpdesk Support Engineer

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

Swing Consulting Ltd. is seeking an IT Helpdesk Support Engineer to enhance productivity through effective IT support. This role involves providing technical advice, managing contracts, and conducting training. Ideal candidates will have at least a diploma in computer science, proven IT support experience, and strong problem-solving abilities.

Qualifications

• 1+ years of IT support experience.
• Familiar with Windows and Mac operating systems.
• Able to solve common hardware and network issues.

Responsibilities

• Provide IT technical advice and helpdesk support services on hardware and software.
• Manage equipment procurement and IT contracts.
• Design and provide training to enhance user productivity.

Skills

Communication skills

Problem solving

Education

Diploma in Computer Science or related field

Job description

SW8487 |09 May 2023 IT Helpdesk Support Engineer

• Provide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues.
• Equipment procurement and IT contract management.
• Design and provide IT services trainings for user to enhance their productivity.

• Have a diploma or above in computer science or a related field.
• 1+ years of IT support experiences.
• Familiar with windows and Mac operating system, able to solve common software problems.
• Able to solve common hardware and network faults.
• Have good communication and understanding skills, quickly understand the problems encountered by colleagues, and provide effective solutions.
• Experience in IT procurement especially on software and hardware.
• Experience in server/network equipment maintenance is a plus.
• Good command of English is a plus.