IT admin

E.C.Fix Technology Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

E.C.Fix Technology Ltd. is seeking an IT administrator to coordinate with end users and support services for service requests, including IT hardware and software support. The ideal candidate will have at least 2 years of experience in IT administration and possess strong communication and interpersonal skills. This role requires independence, with responsibilities including procurement coordination, ticket monitoring, and inventory updates.

Qualifications

• At least 2 years working experience in IT admin work.
• Able to work overtime when necessary.

Responsibilities

• Coordinate with end users and support services for service requests.
• Provide procurement coordination for computer hardware and software.
• Update and monitor service request tickets in the system.

Skills

Knowledge in PC/Mobile/Tablet/iPad support

Good communication skills

Independence in work

Education

Diploma or related education

Job description

• Coordinate with end users and desktop facilities support services on the fulfilment of service requests related to Install/Move/Add/Change of their PCs, monitors, printers, mobile devices, software, and computer peripherals.
• Provide computer hardware and software procurement coordination support to the users including sourcing the products according to the catalogue provided by the Club, obtaining quotations from the Club approved suppliers, facilitating the issue of purchase orders, expediting the delivery, organizing the installation upon request assigned through the Club’s System
• Coordinate miscellaneous service requests to the responsible parties/vendors such as
• Forward the domain name registration and renewal email to the Club Internal Staff,
• Provision of broadband network and telecom services by Telecom Team
• The provision of cloud storage services, software licenses renewal by Infrastructure Team,
• New staff onboarding, and offboarding of exiting staff to appropriate support parties.
• Coordinate with end users on the parts relevant to end-user computing in ad-hoc projects, such as PCs relocation in department-relocation projects upon request assigned through the Club’s System
• Update and monitor service request ticket in the Club’s system until completion.
• For Inventory update after purchases are completed and linking those contract information to perform record update and process such as, stock keeping, purchase requisition, deployment record in the Club’s Software License Reconciliation tools.
• Perform record update for purchased hardware in the Club’s asset inventory system.

Job Requirements:

• Diploma or related education
• At least 2 years working experience in IT admin work.
• Knowledge in PC/Mobile/Tablet/iPad support
• Good communication and interpersonal skills
• Able to be working independence.
• Able to Overtime when necessary.

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to [e-mail]. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.