Helpdesk Support Engineer (Evening Shift)

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A consulting firm is seeking a Helpdesk Support Engineer for the evening shift. The role involves providing frontline IT support, performing troubleshooting, and drafting technical documents. Qualifications include a diploma in IT and strong customer service skills. Proficiency in both English and Chinese, along with experience in technical support is preferred.

Qualifications

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Perform first tier troubleshooting with remote tools.
• Draft technical documents and assist in other IT duties as assigned.

Skills

Customer-oriented

Troubleshooting skills

Communication skills

Interpersonal skills

Proactivity

Education

Diploma in Information Technology

Tools

Windows

Office 365

Microsoft applications

Job description

SW8495 |16 May 2023 Helpdesk Support Engineer (Evening Shift)

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Perform first tier troubleshooting with remote tools.
• Coordinate with internal and external parties.
• Be responsible for drafting technical documents.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese word processing.