Deskside Support Engineer (In-house)

Swing Consulting Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading firm seeks a Deskside Support Engineer to offer in-house technical support to internal users. This role involves troubleshooting hardware and software issues as well as assisting in various IT tasks. Candidates should have a diploma in Computer Science, 1 to 2 years of relevant IT support experience, and possess strong customer service and communication skills.

Qualifications

• Diploma holder in Computer Science or a related discipline.
• 1 to 2 years of IT support experience required.
• Proactive attitude with strong customer service skills.

Responsibilities

• Provide technical support to internal users.
• Troubleshoot hardware and software issues on desktops and laptops.
• Assist IT manager with project tasks and other IT services.

Skills

Customer service

Communication

Problem-solving

Team player

Education

Diploma in Computer Science or related discipline

Tools

Microsoft Office

MobileIron

Video Conference systems (Polycom, Zoom, Teams)

Job description

SW8421 |03 Jan 2023 Deskside Support Engineer (In-house)

• Provide technical support to internal users.
• Hardware & software troubleshoot such as desktop / laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support, MobileIron, Goggle Apps, VC support (MS Team, WebEx, Zoom) & etc.
• Assist IT manager to manage specific tasks in projects and IT services.

• HKDSE, Diploma holder in Computer Science or related discipline.
• 1 to 2 years of IT support experience.
• Proactive attitude on problem-solving, with VIP service experience is highly preferred.
• Knowledge on desktop, networking, and general PC applications, like Microsoft Office.
• Familiar with Video Conference (Polycom, Zoom, Teams) and AV supports.
• Willing to listen and learn, hardworking, team player, under working pressure.
• Good attitude, customer service, communication, and documentation skill.
• Immediately available is preferred.