Deskside support engineer

E.C.Fix Technology Ltd.; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A technology company is seeking an IT Support Technician to provide technical support and troubleshooting for internal users. The ideal candidate should have a diploma in a computer-related field and at least two years of experience in deskside support. Responsibilities include resolving IT issues, communicating with users, and providing deskside services to enhance user satisfaction. Knowledge of various operating systems and solid communication skills are essential.

Qualifications

• At least 2 years of experience in an IT related field with helpdesk or deskside support background.
• Solid experience in providing IT deskside support.
• Good communication and interpersonal skills.

Responsibilities

• Provide technical support for internal users on desktop software and operating systems.
• Troubleshoot IT-related issues and report to the line manager.
• Identify, investigate, and solve problems or incidents.

Skills

Troubleshooting

Communication

IT Support

Education

Diploma in Computer or related discipline

Tools

Windows 7

Windows 10

Apple OSX

Android

iOS

Job description

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
• Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirements:

• Diploma in Computer or related discipline
• At least 2 years working experience in I.T related field and have solid helpdesk or deskside support background.
• Knowledge in PC/Mobile/Tablet/iPad support
• Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
• Solid experience in providing IT deskside support is preferable.
• Good communication and interpersonal skills
• Experience in banking or financial services industry is an advantage/preferred.
• Able to be working independence.
• Able to Overtime when necessary.
• Shift allowance will be provided when required to shift duty on

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to [e-mail]. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

Job Features

Job Category Information Technology

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