Data Center Supervisor / Team Lead - IC

Classy Wheeler Limited; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading IT&T services company in Hong Kong is looking for an Operations Support Manager to oversee a technical team. The role involves managing daily operations, providing technical support, and ensuring system health. Ideal candidates will have at least 5 years of operational support experience, including management responsibilities, and must be fluent in English and Chinese. Applicants should be prepared to work flexible hours, including public holidays. Attractive salary and career growth opportunities are offered.

Qualifications

• 5 years in operational support with at least 1 year of management/supervisor role.
• Good command of English and Chinese.
• Willing to work on public holidays & 7x24 roster if necessary.

Responsibilities

• Manage and supervise operation team to provide daily technical and operational support.
• Handle daily operation and administration duties.
• Monitor the healthiness of the system and provide helpdesk support.

Skills

IT operations management

Communication skills

Technical support

Job description

Leading IT&T services company in Hong Kong

Job Description

• Manage and supervise operation team to provide daily technical and operational support
• Handle daily operation and administration duties
• Monitor the healthiness of system and provide helpdesk support
• Perform first line problem detection and escalation and perform day-to-day operation support related duties of the system
• Providing on-site technical support; printing and distributing user reports;
• Conducting routine system health check; producing performance reports;
• Executing backup arrangement and supporting operation.

Job Requirements

• 5 years in operational support with at least 1 year of management/ supervisor role
• Experienced in IT operations management and data center environment
• Post-qualification operation experience on government IT systems;
• Operation experience in operating a data center with systems supporting at least 200 concurrent users based on UNIX (Oracle Solaris, IBM AIX, etc.) and Windows platforms in a high-availability and cluster environment;
• Experience in project coordination or client services
• Good computer knowledge, communication skills and telephone manner;
• Good command of English and Chinese.
• Willing to work on public holidays & 7x24 roster if necessary;
• Work location: Tsuen Wan;