Claims and Recovery Executive / Senior Executive (Logistics Industry) (5-day work)

Delken Group Limited; Kowloon; On-site; HKD 400,000 - 600,000; Full time

Job summary

A prominent logistics company in Hong Kong seeks a Claims and Recovery Executive to oversee claims management and improve operational efficiency. The ideal candidate will hold a degree in Business Administration and possess 5-7 years of relevant experience in the logistics or freight forwarding sector. Responsibilities include analyzing claims, managing stakeholder relationships, and leading improvement initiatives in claims processing.

Qualifications

• 5-7 years of experience in insurance and claims within the logistics industry.
• Experience in Freight Forwarding operations and management.
• Excellent English communication skills.

Responsibilities

• Manage claims and liaise with various stakeholders to drive improvement.
• Lead negotiations in case of disagreement in claims.
• Compile monthly insurance declarations and train new colleagues.

Skills

Analytical skills

Negotiation skills

Time management

Education

Degree / Diploma in Business Administration

Job description

Our client is a Global Company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. They are now seeking a Logistics Executive, Plan & Book to join their team.

Claims and Recovery Executive / Senior Executive (Logistics Industry) (5-day work)

RESPONSIBILITIES

• Process, evaluate and manage all initiatives in regards to assigned market’s claims.
• Analyse basic to complex claims. Manage end-to-end claims management
• Analyse the nature, claims pattern to drive claims improvement aspects for markets.
• Main liaison to manage between Markets, HFM, Insurance Provider and Claimants for all relevant claims.
• Lead, recommend and seek alignment during claims engagement meetings across functions (i.e. with Key KAM /CS/Plan and Book/Document leads etc.) as well as with DC markets as and when required.
• Function as negotiator in the event of disagreement in Marine claims.
• Compile monthly insurance declaration to insurance broker for all business that uses the HFM managed marine insurance program.
• Training/Best practice Management lead in claims and Quality management to new HFM colleagues/new customer n vendors as part of onboarding programs.
• Category Lead in Marine claims management: review and analyse, and engage with carrier and insurance underwriters on Marine claims to drive improvements.

REQUIREMENTS

• Degree / Diploma in Business Administration or other discipline.
• 5-7 years of related experience in insurance and claims with a 3PL/Freight Forwarding/Logistics company with proven track records
• Possess experience in Freight Forwarding operations and management with good knowledge in shipping documents and custom procedures
• Good understanding of claims process; Market practices as well as internal processes
• Independent, resourceful and analytical
• Meticulous with good time management
• Excellent English skills – both verbal and written

HOW TO APPLY

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to:[e-mail].

::: All personal data submitted will be treated in strict confidential and used for recruitment purposes only:::

Tagged as: Freight Forwarding, Logistics