Application Support Analyst - IC

Classy Wheeler Limited; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading engineering solutions conglomerate seeks an Application Support Specialist to assist users with application issues and perform health checks. Responsibilities include troubleshooting, handling enquiries, and preparing documentation. Ideal candidates should possess a degree in IT, have 1-2 years experience, and be well-versed in Windows Server, MS SQL, and communication skills in Cantonese and English.

Qualifications

• Degree holder or above in Information Technology or related disciplines.
• At least 1-2 years' experience in application support.
• Good command of Cantonese and English.

Responsibilities

• Routine tasks include user setup and Health check on application status.
• First level support to handle daily enquiry/support on application from users.
• Troubleshoot applications issues and provide guidance to users.

Skills

Problem solving

Communication

Multi-tasking

Education

Degree in Information Technology or related disciplines

Tools

Windows Server

Dynamic AX

SharePoint

MS SQL

IIS

Job description

Leading and well-known engineering solutions conglomerate

Job Description

• Routine tasks include user setup and Health check on application status
• First level support to handle daily enquiry/support on application from users
• Troubleshoot applications issues and able to provide guidance to users
• Report bugs and performance issue to the development team
• Assist in user acceptance test, deployment
• Prepare documents, include test plans, user manuals

Job Requirements

• Degree holder or above in Information Technology or related disciplines
• At least 1-2 years' experience in application support
• Hands-on experience on Windows Server, Dynamic AX, SharePoint, MS SQL, IIS and etc.
• Self-initiated, Multi-tasking and able to work independently
• Good communication and problem solving skill
• Good command of Cantonese and English