Water and Mold Technician

IICRC; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading restoration company in Southampton is seeking a Combo Water/Mold Technician to manage daily service tasks and customer communication. The ideal candidate should possess excellent communication skills and restoration experience. This role offers competitive compensation, benefits, and opportunities for advancement. A valid IICRC certification is a plus, and willingness to work on call is expected.

Benefits

Competitive salary

Health insurance

Performance-based bonus

Opportunity for advancement

Training & development

Qualifications

• Restoration, mitigation, or remediation experience is a plus.
• Experience with insurance claims is desirable.
• Ability to lift heavy equipment is required.

Responsibilities

• Be available by phone and email during scheduled hours.
• Maintain a daily update of all files in the MICA app.
• Communicate daily with customers and team members.

Skills

Excellent communication

Customer service skills

Travel flexibility

Ability to follow directions

Knowledge of iPad features

Education

IICRC Certifications (WRT/ASD)

Tools

MICA app

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

A Combo Water/Mold Technician is responsible for the daily service of mitigation assignments, as well as remediation assignments, New referrals, and existing, as well as customer and manager communications to accomplish their duties.

Responsibilities

• Be available by phone and email during scheduled on-duty hours
• Communicate daily with the Operations manager/Assistant OPS Manager
• Maintaining a company-issued vehicle
  • Fleet Vehicle Handbook, SDS sheet, Equipment, Tools, Consumables, vehicle maintenance
• Maintain a daily update of all files in the MICA app
• Be available 24/7 when working on-call rotation
• Communicate daily with customers/Insurance personnel/other team members
• Maintain good time management with handling existing/new assignments
• Be able to listen and follow safety protocols, as well as wear proper PPE
• Be able to read and understand a mold remediation estimate to start new assignments

Qualifications

• Restoration (Mitigation, Remediation, Construction) experience a plus
• Experience working with Insurance claims is a plus
• Excellent communication and customer service skills
• Willing to travel in times of need
• CAT situations
• Helping other Areas
• Must be knowledgeable of Ipad features
• Must be able to listen and follow directions
• Must be able to lift and maneuver heavy equipment/contents
• IICRC Certifications a plus (WRT/ASD)