Veterinary Receptionist

Kernow Vet Group; Abertillery; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary practice in Abertillery is seeking an enthusiastic and reliable reception staff member. This full-time position involves greeting customers, managing appointment schedules, and ensuring a professional and courteous service. Applicants should possess strong communication skills and enjoy working in a team. The role offers competitive salary, 6.6 weeks annual leave, employee benefits, and development opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning opportunities

Discounts on pet care

Qualifications

• Enthusiastic and reliable individual to join a veterinary team.
• Experience in managing inquiries and scheduling appointments preferred.
• Ability to maintain a professional demeanor in a customer-facing role.

Responsibilities

• Greet customers and handle inquiries promptly.
• Manage appointment scheduling effectively.
• Process payments and maintain records.
• Promote services and manage debt.
• Attend team meetings and maintain a clean reception area.

Skills

Professional communication

Customer service

Teamwork

Job description

South Wales Vets are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Be part of delivering veterinary excellence

We are a four-branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Abertillery site.

Our Practice is within a short drive of the Brecon Beacons, perfect for outdoor activities, hiking and exploring the beautiful countryside. We are also around 30 minutes from Cardiff.

We have a laboratory for in-house use, ultrasonography, capnography, digital X-ray, ECG and BP.

Working as part of a team of reception staff, alongside 2 Vets and 4 nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.

Working pattern

We are looking for someone to join our team full-time, which consists of a 4-day working week. The hours are 8:30 am to 7 pm. You will also work a 1:4 Saturday rota from 9 am to 2 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care