Underwriting Operations Business Partner

Underwriting Operations Business Partner

Date: 5 Sep 2023
Sector: INSURANCE
Type: Permanent
Location: London
Salary: £55,000 - £65,000 per annum
Email: brian@taylorjamesresourcing.com
Ref: BT715

This would be an excellent opportunity for a candidate with insurance operations experience and familiarity with London Market Insurance processes and systems to develop their career and move to a highly regarded underwriting firm. The company offers a full benefits package including a generous on-target bonus of 15%.

Main Duties:

1. Oversight of the risk administration Standard Operating Procedures, process flow charts, and controls relevant to the Political Risks & Political Violence Underwriting Teams. Amend documentation annually, or whenever business change is planned.
2. Act as the key contact, coordinator, and point of escalation between the Underwriting Team, Underwriting Operations, and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend/lead meetings as required with relevant stakeholders.
3. Responsible for the management and training of the Underwriting Operations Team members who support the Underwriting Team.
4. Standardise services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.
5. Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
6. Monitor daily/weekly/monthly KPIs updating Senior Operations and Underwriting Management. Ensure workflows remain in service and maintain a high level of data quality.
7. Coordinate shared email boxes supporting the Underwriting Team. Triage correspondence and action promptly to avoid backlogs.
8. Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants via sample checks and exceptions reports. Perform root cause analysis for any issues.
9. Support the organisation's Board to maintain a corporate culture, policies, and procedures that pay due regard to the interests of customers and treat them fairly at all times.