Transportation Support Specialist

Idexx; Wetherby; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global veterinary diagnostic firm seeks a Transportation Support Specialist in Wetherby. This role involves managing customer requests for courier collections and ensuring timely shipments. Candidates should possess strong customer service skills, excellent communication, and organizational abilities. Applicants with a proactive attitude and adaptability will excel. This position offers a fixed-term contract, working Monday to Friday with the possibility of occasional weekends. Join us in making a difference in pet care and animal health.

Qualifications

• Previous customer service experience, preferably in a call center.
• Ability to communicate effectively with various stakeholders.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer inbound calls from customers requesting courier collection.
• Check all shipments are on time and communicate with internal customers.
• Assist in troubleshooting courier companies for sample pick-ups.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Organisational skills

Adaptability

Job description

Transportation Support Specialist page is loaded## Transportation Support Specialistlocations: Wetherby, United Kingdomtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J-052067IDEXX Laboratories are looking for an outstanding Transportation Support Specialist to work in our transport department at our veterinary diagnostic reference laboratory in Wetherby. The transport department coordinates the collection of diagnostic specimens from locations in the UK and Ireland, dealing with internal and external customers over the phone.IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalised support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX’s Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance, and continuous improvement.**Hours: Monday - Friday 37.5 Hours per week (occasional Saturdays to cover holiday/sickness)****1 year Fixed term Contract****In this Role:*** You will answer inbound calls from customers requesting a courier collection* You will receive email requests to book collections* You will check all shipments are on time and communicate with relevant internal customers* You will arrange the shipping of samples to Pathologists off site* You will assist in troubleshooting courier companies in sample pick up enquires* You will deal with customer complaints and recording and resolving issues quickly**What You Will Need to Succeed:*** You will have previous customer service experience and call center experience is preferred* You will have excellent communication skills as you will be working with various stakeholders* You will have fantastic attention to details and brilliant organisational skills* You will be expected to demonstrate a positive attitude and a willingness to learn new procedures and be able to adapt to change quickly* You will be disciplined and a self-starter by natureWe are proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.Let’s pursue what matters together.IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.#LI-SO1