Ticketing Operations Lead - Guest Experience & Revenue

The Cocktail Club Ltd; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading visitor attraction in Brighton is seeking a Ticketing Manager to oversee ticketing operations and enhance customer experiences. The role demands strong skills in ticketing systems and sales strategies to maximize revenue. You will manage daily operations, resolve customer issues, and collaborate with marketing for promotional campaigns. Candidates should have a proven track record in customer service and operational management. This position offers an opportunity to impact visitor satisfaction directly.

Qualifications

• Strong understanding of ticketing systems to manage operations effectively.
• Ability to implement sales strategies to optimize revenue.
• Proven customer service skills to deliver seamless guest experience.

Responsibilities

• Oversee daily ticketing operations ensuring customer-friendly transactions.
• Develop pricing strategies to maximize revenue.
• Manage ticketing software and resolve technical issues.

Skills

Understanding of ticketing systems

Sales strategies

Operational efficiency

Exceptional customer service

Budget management

Job description

A leading visitor attraction in Brighton is seeking a Ticketing Manager to oversee ticketing operations and enhance customer experiences. The role demands strong skills in ticketing systems and sales strategies to maximize revenue. You will manage daily operations, resolve customer issues, and collaborate with marketing for promotional campaigns. Candidates should have a proven track record in customer service and operational management. This position offers an opportunity to impact visitor satisfaction directly.