Strategic SaaS Customer Engagement Lead

LexisNexis; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading risk assessment firm in Greater London seeks a Customer Engagement Associate to manage existing customers of their RiskNarrative product. The role involves delivering outstanding customer experiences, managing technical projects, and collaborating with various stakeholders to ensure customer objectives are met. Ideal candidates have experience in customer success roles, technical skills, and a client-first mentality. Competitive benefits include generous holiday allowances and health benefits.

Benefits

Generous holiday allowance

Health screening and medical benefits

Life Assurance

Contributory pension scheme

Employee Assistance Programme

Qualifications

• Experience in customer engagement or success within SaaS platforms.
• Exceptional technical or analytical skills.
• Expertise in customer relationship management.
• High attention to detail with problem-solving skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Deliver outstanding customer experience and maximize value from RiskNarrative.
• Manage a portfolio of customers meeting all service deliverables.
• Provide insights and guidance on RiskNarrative’s product suite.
• Analyze data to identify optimization opportunities.
• Collaborate with customers to meet business objectives.

Skills

Customer engagement

Technical project management

Analytical skills

API knowledge

SQL proficiency

Problem-solving

Attention to detail

Job description

A leading risk assessment firm in Greater London seeks a Customer Engagement Associate to manage existing customers of their RiskNarrative product. The role involves delivering outstanding customer experiences, managing technical projects, and collaborating with various stakeholders to ensure customer objectives are met. Ideal candidates have experience in customer success roles, technical skills, and a client-first mentality. Competitive benefits include generous holiday allowances and health benefits.