Store Manager

New Look Group; Dunstable; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading fashion retailer is looking for a Store Manager in Dunstable. This role involves leading a large team to provide exceptional customer service while managing store performance. Flexibility in contract sizes is available. Strong leadership, customer obsession, and a creative approach to problem-solving are essential. Enjoy a generous staff discount, access to discounts from top retailers, and a performance-related bonus scheme. Join a company that prioritizes inclusion and development.

Benefits

40% staff discount

Access to discounts from top retailers

Contributory pension scheme

Performance-related retail bonus

Enhanced maternity/paternity leave

Healthcare cash plan

Cycle2Work scheme

Life assurance policy

Qualifications

• Proven experience in a management role within retail or customer service.
• Genuine passion for delivering excellent customer experiences.
• Ability to lead and inspire a team.

Responsibilities

• Lead a team to create a customer-obsessed atmosphere.
• Guide team performance to meet store KPIs.
• Ensure a stylish and welcoming store ambiance.

Skills

Leadership and team inspiration

Customer obsession

Commerciality

Resilience

Job description

Store Manager - Dunstable Flexible Contract

Dunstable, UK

Job Description

Posted Tuesday 13 January 2026 at 01:00

We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

It’s a busy and exciting time for the brand and we’re on the hunt for a Deputy Manager to join our growing Belfast Victoria Square team.

As our Dunstable Store Manager, you will lead and inspire a large team to deliver great results through your commerciality, collaboration, resilience, and customer obsession. We are a flexible employer, supporting a healthy work‑life balance while empowering you to bring your best self to work. Our goal is to create a stylish and welcoming store that celebrates individuality—for our customers and our team alike.

Our store is a destination for trendsetters seeking the latest fashion must‑haves, and we believe that flexibility helps our people thrive in delivering exceptional service.

The Role

In your shopping centre store, you will guide your team to create a customer‑obsessed atmosphere where everyone feels valued and supported. We embrace flexible working, offering 32‑hour contract sizes to suit different lifestyles and commitments—because we know that life is not one‑size‑fits‑all.

You will bring a genuine passion for creating a shopping experience that helps customers express their individuality, personality, and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way!

You will be fully accountable for your store’s performance while having the freedom to approach challenges creatively. By working alongside your Territory Leader and Visual Coach, you will continually identify opportunities to improve KPI’s, customer service, team development, and overall sales—ensuring that we are always playing to win, together.

Why New Look?

The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks.

Benefits & Perks:

• 👗 You’ll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
• 🛍 Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
• 💰 Plan for your retirement while you work with our contributory private pension scheme.
• 💰 We’re all about celebrating our success, so we have a performance‑related retail management bonus scheme.
• 🧸 Our family‑friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
• 👩🏻⚕ Claim money back towards the cost of medical care that you pay for yourself and your children with our healthcare cash plan, paid for by us.
• 🚲 Do your bit for the environment and save money with our Cycle2Work scheme.
• 👩👩👧👦 All employees are covered by our life assurance policy from day one.

Please note – these benefits and perks are non‑contractual and may be changed from time to time. We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.