Store Manager

Coffeehouseonline; Birkenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community coffee shop is looking for an enthusiastic and experienced Store Manager to lead their vibrant location in Birkenhead. The ideal candidate will ensure exceptional customer service, develop and motivate a dynamic team, and maintain high standards of quality and hospitality. Responsibilities include overseeing daily operations, managing stock levels, and ensuring compliance with health and safety protocols. Join a dedicated team committed to providing a memorable dining experience.

Qualifications

• Experience in a management role, preferably in a hospitality environment.
• Strong understanding of team development and operations management.
• Passion for the local community and excellent customer service skills.

Responsibilities

• Lead and motivate the team to provide exceptional guest experiences.
• Manage daily store operations and cash handling procedures.
• Oversee compliance with health, safety, and hygiene standards.

Skills

Exceptional customer service

Team leadership

Attention to detail

Effective communication

Product knowledge

Job description

The Coffee House has been a beloved part of the local community since 2011, and we are excited to announce an opportunity to lead our unique store in the heart of Birkenhead. We are seeking an enthusiastic and experienced Store Manager to join our dynamic team.

The Coffee House offers a vibrant atmosphere where customers can eat, drink and relax with exceptional food and beverages crafted with care. As our Store Manager, you will play a pivotal role in delivering outstanding service and ensuring that every guest has a memorable dining experience. You’ll oversee daily operations, manage a talented team, and maintain our high standards of quality and hospitality.

About you

As a family oriented business we are looking for people who can come and join our journey who share the same passion and enthusiasm for genuine hospitality. If you are someone who has a confident personality and dedication to ensuring all our guests leave with a smile on their face, we would love to hear more from you.

What will you bring?

You will provide an exceptional and genuine guest experience for everyone and ensure you follow our vision of changing the way everyone eats, drinks and relaxes, whether that be ensuring we greet all our guests with big hello’s the moment they walk in or recommending your favourite product for someone to try.

Hold a passion for exceptional customer service with a keen interest in the local community.

You will have an eye for the details, ensuring we are safe and compliant at all times.

You will need to have a strong understanding of how to develop a team.

Role & Responsibilities

The role of a Store Manager is to ensure that the team and store are aligned with our vision and values, this means to ensure that everyone is focused on the guests and ensuring we are providing the best service we can.

Leadership & Team Management

• Lead and motivate the team, setting a positive example through effective communication and hands‑on support.
• Manage shift operations, ensuring the store runs smoothly and efficiently.
• Promote a collaborative and respectful work environment where everyone can thrive.

Guest Experience

• Deliver consistently high standards of customer service, creating a welcoming and memorable experience for every guest.
• Handle guest queries and complaints professionally, resolving issues promptly and with a positive attitude.

Quality & Standards

• Maintain high standards of product quality, ensuring every drink meets our expectations.
• Oversee equipment maintenance to support consistent output and prevent downtime.
• Ensure all health, safety, and hygiene protocols are followed and upheld by the team.

Product Knowledge

• Develop strong knowledge of our menu, including coffee, tea, seasonal items, and more.
• Guide guests through the menu and confidently make recommendations based on their preferences.
• Prepare drinks to standard, consistently delivering excellent quality across all offerings.

Training & Development

• Support team development through on‑the‑job training, coaching, and mentoring.
• Deliver effective feedback and encourage a culture of learning and growth.
• Champion continuous improvement, sharing new ideas and best practices with the team.

Store Operations

• Oversee daily store operations, ensuring tasks are completed efficiently and to a high standard.
• Manage stock levels through ordering, stocktaking, and restocking processes.
• Ensure the store environment is consistently clean, organised, and welcoming.
• Manage daily cash handling, banking, and financial procedures with accuracy and integrity.
• Monitor store performance and sales targets, identifying opportunities to improve results.
• Support financial planning and cost control within day‑to‑day operations.

Thank you for your application! If you don’t hear back within 14 business days, we encourage you to apply again in the future.