Speciality Administrator - Orthopaedics

Blue Sky Marketing LLC.; Winchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Hampshire is seeking a Specialty Administrator to support patients through their care pathway. The role involves managing appointments, resolving patient queries, and ensuring compliance with NHS standards. Candidates should possess excellent communication skills and IT proficiency. This is a full-time, permanent position with a salary between £24,937 and £26,598 pro rata.

Qualifications

• Good standard of basic education and relevant work experience.
• Experience of working in a busy environment.
• IT literate with ability to use various computer systems.

Responsibilities

• Manage booking of appointments and admissions.
• Receive and resolve patient queries.
• Arrange hospital transport and interpreters.

Skills

Good verbal and written communication skills

Experience with IT systems (Word, Excel, Access, PowerPoint)

Problem-solving skills

Ability to work under pressure

Interpersonal skills

Education

Good standard of basic education with GCSE English Language

NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Outlook

Job description

Job Summary

As the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway. The role will flex depend on the needs of the service, providing a balance of general administration, reception and other duties commensurate with the banding of the post, ensuring a high quality patient pathway experience in line with NHS Constitutional Standards.

Main Duties

• Manage the booking of appointments and admissions in line with mandatory patient waiting time targets and coordinator instructions.
• Receive internal and external telephone enquiries courteously and efficiently, keeping accurate records and taking appropriate action regarding appointments, admissions and meetings, ensuring timely delivery under Netcall Trust KPI requirements.
• Work with the RTT timescales to ensure patients receive treatment in a timely manner, supporting delivery of 18‑week compliance and striving for no patients waiting over 52 weeks.
• Manage the day‑to‑day waiting list entries, escalating issues or problems to the appropriate personnel or team.
• Arrange hospital transport, interpreters and other necessary patient assistance in accordance with Trust Policy to meet individual patient needs.
• Receive and resolve patient queries, written or verbal, escalating within agreed protocols as required.

About Us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Details

• Pay scheme: Agenda for Change
• Band: 3
• Salary: £24,937 to £26,598 a year pro rata
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 251‑SURG2716‑ORTH
• Job location: Royal Hampshire County Hospital, Romsey Road, Winchester, SO22 5DG

Person Specification

Essential

• Good standard of basic education with GCSE English Language or comparable relevant work experience
• NVQ Level 3 or equivalent experience
• Experience of working with IT systems (Word, Excel, Access, PowerPoint)
• Experience of working in a busy environment
• Experience of adhering to targets
• Experience of organising own work
• Good verbal and written communication skills, including an excellent telephone manner
• Problem‑solving skills and using own initiative
• Experience with a variety of computer systems, including data entry, word processing and data analysis
• Excellent interpersonal skills allowing effective communication between all internal and external customers
• Ability to work to tight deadlines and stay calm under pressure
• Ability to analyse complex situations and make appropriate decisions
• IT literate: Microsoft Office, Outlook, Excel, Internet Explorer and PowerPoint
• Reliable, diplomatic and sensitive to others, pro‑active and resourceful, flexible to meet service needs

Desirable

• ECDL or other information technology/word processing qualifications
• Experience of working in an NHS environment or public sector
• Knowledge of medical terminology
• Experience of using NHS IT systems and working within a health care system or general practice
• Cross‑site working may be required
• Occasional flexibility in working hours may be required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check is required to confirm no previous criminal convictions.

Employer Details

Hampshire Hospitals NHS Foundation Trust

Royal Hampshire County Hospital, Romsey Road, Winchester, SO22 5DG

Website: https://www.hampshirehospitals.nhs.uk/