Service Delivery Manager

Dubizzle Limited; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Short-term Customer Happiness Advisor at a leading wine company in Norwich. You will play a crucial role in ensuring customer satisfaction and engagement, working directly with clients to address their needs and enhance their experience with our products. This position is perfect for those who are passionate about customer service and eager to make a difference.

Qualifications

• Passion for customer happiness and making a difference.
• Ability to work on-site and engage with customers effectively.

Responsibilities

• Assist customers with inquiries and ensure satisfaction.
• Provide support and solutions to enhance customer experience.

Skills

Customer service

Communication

Problem-solving

Job description

We're not just drinking wine…We're changing the world (and drinking wine).

At Naked, we find the world’s best winemakers and give them the backing they need to make the best wines they’ve ever made. Then we connect them directly with our Angels so that they can enjoy world-class wine, made just for them, at fair prices. Naked Wines started in the UK in 2008 and by 2012 had launched in the US and Australia. Currently, we are connecting 867,000 Angels to 670 winemakers across 24 countries.

Turns out it's better business for everyone…

Our winemakers get to sell all of their wines, and make a living. We make the same margins as everyone else, and have a lot of fun along the way. You can be sure that all our wines have been lovingly made by a talented winemaker and stripped of all the costs that add nothing to the flavor or quality of the juice in the bottle. Our winemakers range from the young guns making a name for themselves to those who have risen to the top of their profession but have never had the chance to put their own name on a bottle before.

Katie Jones, whose business faced ruin after vandals struck her winery in the south of France, was rescued by 2,500 Angels

Carmen Stevens, South Africa's first black female to graduate in winemaking, had her life turned around in 5 hours by 2,000 Angels

We're a global company, with customers all over the world

If you’re ambitious and driven, with a passion for making a difference and a healthy dislike of wine made in factories, you’ve come to the right placeJoin the team

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