Service Delivery Manager

Verisk; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance software company in London is seeking a skilled Service Delivery Manager to lead exceptional client service delivery. The ideal candidate will have deep expertise in the London Insurance Market and possess strong communication and stakeholder management skills. This role is critical in ensuring high-quality service and driving continuous improvement within the client experience.

Qualifications

• Solid working knowledge of the London Insurance Market.
• Proven ability to manage service delivery across multiple product streams.
• Experience in mentoring and knowledge sharing within support teams.

Responsibilities

• Own the quality of service delivered to strategic clients.
• Lead client service review meetings.
• Build and maintain strong relationships with client stakeholders.

Skills

Insurance experience

Communication skills

Service delivery management

Customer service skills

Stakeholder management

Education

ITIL Foundation certification

Tools

Zendesk

Business Intelligence tools

Job description

Overview

Service Delivery Manager – Insurance Software Solutions

Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we’re looking for a Service Delivery Manager who thrives in client-facing roles, excels at building relationships, and brings deep expertise in the London Insurance Market.

About Us

VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we’re stronger than ever—combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance.

The Role

As a Service Delivery Manager, you’ll be the cornerstone of our client experience—ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You’ll work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long-term value. This is a stakeholder-facing role that demands strong communication, leadership, and a proactive mindset. You’ll be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products.

Responsibilities

What You’ll Be Doing

• Own the quality of service delivered to strategic clients and act as the primary point of contact for service-related issues.
• Lead client service review meetings, focusing on performance, improvements, and operational effectiveness.
• Build and maintain strong relationships with client stakeholders and internal teams.
• Support incident, change, and escalation processes, ensuring effective coordination and communication.
• Provide domain expertise to help clients fully utilize licensed products and drive customer success.
• Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements.
• Participate in innovation forums and pre-sales activities, offering insights into client needs and industry trends.
• Create and analyze service performance reports, identifying trends and driving improvement initiatives.

Qualifications

What You Must Bring

• Insurance experience is essential—you must have a solid working knowledge of the London Insurance Market, gained through roles in Lloyd’s Brokers, Underwriting Companies, or insurance-based IT implementations.
• Strong written and verbal communication skills.
• Proven ability to manage service delivery across multiple product streams.
• Excellent customer service and stakeholder management skills.
• ITIL Foundation certification (practitioner level is a plus).
• Experience in mentoring and knowledge sharing within support teams.

Bonus Skills (Nice To Have)

• Experience with Zendesk and Business Intelligence/Reporting tools.
• Familiarity with TOGAF principles.
• Program/Project Management experience.
• ITIL Practitioner certification.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

EEO and company statements

Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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