Service Advisor - Auto Care, Mon-Fri, No Weekend

Vertu Motors plc; Northampton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A well-established motor retailer in Northampton seeks a Service Advisor to ensure outstanding customer satisfaction and manage relationships between customers and the workshop. Key responsibilities include setting expectations, upselling products, and maintaining follow-ups with customers. The ideal candidate has essential customer service experience and strong communication skills. The role offers a salary of up to £35,000 plus excellent benefits, including training opportunities, 25 days holiday, and discounts through an online rewards platform.

Benefits

25 days holiday plus bank holidays

Online rewards platform with cashback

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Previous experience in a similar role is beneficial.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure customer satisfaction levels are outstanding.
• Set customer expectations and keep in touch throughout the service.

Skills

Customer focus

Relationship maintenance

Communication skills

Fast-paced adaptability

Job description

A well-established motor retailer in Northampton seeks a Service Advisor to ensure outstanding customer satisfaction and manage relationships between customers and the workshop. Key responsibilities include setting expectations, upselling products, and maintaining follow-ups with customers. The ideal candidate has essential customer service experience and strong communication skills. The role offers a salary of up to £35,000 plus excellent benefits, including training opportunities, 25 days holiday, and discounts through an online rewards platform.