Senior Technical Handler EL/PL

Davies; Stoke-on-Trent; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company in Stoke-on-Trent seeks a Senior Technical Claims Handler to manage complex liability claims with high-quality service. Your role involves establishing claim cover, negotiating settlements, and mentoring junior colleagues in the Casualty Claims team. This position requires strong technical knowledge across various types of claims and a commitment to exceptional client outcomes. If you're driven and enjoy investigative work, this position offers a challenging yet rewarding career step.

Benefits

Pension with contributions

High street discounts

Life assurance

Flexible working options

Employee volunteering programme

Qualifications

• Strong technical knowledge across various Casualty claim types.
• Ability to negotiate settlement of claims.
• Understanding of legal timescales and client SLAs.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims and instruct loss adjusters.
• Make decisions on liability and authorize payments.
• Build relationships with external clients and stakeholders.

Skills

Good communication skills

Excellent customer service

Ability to work in a team

Workload responsibility

Adaptability and flexibility

Planning and organizational skills

Good IT skills

Education

Experience in handling injury claims

Experience in insurance/legal environment

Job description

Senior Technical Handler EL/PL

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

We’re seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you’ll deliver a high‑quality, end‑to‑end claims service. Working in line with each insurer’s claims philosophy, you’ll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast‑track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career.

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants.
• To authorise payments to defined limits
• Investigate and respond to complaints received in accordance with Davies and FCA guidelines
• Act as a mentor and coach to junior colleagues

Knowledge and Abilities:

• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• To take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills
• This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.

Benefits

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan