Senior Fulfillment Advisor

Bank of America; Bromley; On-site; GBP 40,000 - 60,000; Full time

Job description

Job Description:

Job Title: Senior Fulfilment Advisor

Corporate Title: VP

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

We’re devoted to being a diverse and inclusive workplace for everyone, hiring individuals with a broad range of backgrounds and experiences. We invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you will find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Job Description:

First point of contact for clients submitting Trade implementation requests via email channel for high revenue clients. Handles end-to-end processing for complex implementation while engaging other business partners as needed. Work with internal business partners to ensure the successful implementation of services.

Responsible for acting as the primary interface with the client to establish all connectivity between organizations. Organizes all internal and external project related activities to ensure a timely and smooth client implementation process related to trade finance products, services, and technology solutions.

Responsibilities:

• Manage dedicated email inbox, prioritize client requests, case and implement eligible items
• Create a case/package for tracking, monitoring and E2E resolution as applicable
• Receive and respond to implementation requests and questions from internal partners
• Conduct limited research and respond to client inquiries
• Utilize the various bank systems to support clients’ requests
• Manage the end-to-end onboarding of clients to the Trade platform for eligibility in standard Trade products and Supply Chain Finance programs
• Oversee all elements of relevant KYC and Legal documentation required to facilitate client onboarding.

What we are looking for:

• Ability to coordinate with multiple stakeholders and conflicting priorities
• Knowledge of global trade business
• Ability to manage timelines, display sound judgment, and identify points for escalation
• Collaborative, experienced in working with business partners to achieve goals and successfully complete projects and initiatives
• Project and/or Project Management skills

Skills that will help:

• Excellent client communication skills (written and verbal)
• Good organizational and time management skills

Benefits of working at Bank of America:

• Private healthcare for you and your family plus an annual health screen
• Competitive pension plan, life assurance and group income protection cover
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits with options for flexible benefits
• Use of a flex fund towards benefits
• Access to an emotional wellbeing helpline and virtual GP services
• Ability to donate to charities of your choice with matching contributions from the bank
• Opportunity to access our Arts & Culture corporate membership programme
• Opportunity to give back to your community through volunteering

Bank of America:

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, race, nationality, age, sexual orientation, disability, or any other characteristic. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.