Sales Assistant

City Plumbing; Hereford; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading plumbing supplier is seeking a results-driven Sales Assistant to join their team in Hereford. The position requires commitment to exceptional customer service and the ability to maximize sales on the trade counter and over the phone. Candidates should have previous experience in sales or customer assistance, ideally with some knowledge of plumbing products. Flexible working hours and various employee benefits are included to support work-life balance.

Benefits

Bonus

Discounts at retailers

Life assurance

Extended family policies

Employee Assistance Programme

Flexible working options

Qualifications

• Previous experience of assisting customers with purchases.
• Knowledge of products associated with the plumbing industry is ideal.
• Enthusiasm and a can-do attitude are essential.

Responsibilities

• Support management in exceeding sales targets.
• Provide first-class customer service on the trade counter.
• Assist with general duties including serving customers and housekeeping.

Skills

Customer service orientation

Sales skills

Product knowledge

Job description

Overview

Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team.

As a Sales Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity.

You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

Responsibilities

• Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins.
• Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service.
• Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing.
• You may be required to take on general driving duties when required.

Qualifications / Experience

• Previous experience of selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry — enthusiasm and a can-do attitude are important.

Benefits

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.