Sales Advisor

BT Ireland; Tees Valley; On-site; GBP 25,000 - 26,000; Full time

Job summary

A major telecommunications company located in the UK is seeking a dedicated individual for their customer service team in Darlington. This role involves engaging with customers to understand their needs and provide suitable EE solutions. The ideal candidate should possess strong communication skills and experience in a fast-paced environment. Competitive salary is offered alongside numerous benefits. Join us to help create a better experience for customers and contribute to our success.

Benefits

Competitive salary

Online GP access

Paid Carer’s Leave

Family Leave benefits

Huge discounts on products

Career development support

Season Ticket Travel Loan

Paid volunteering days

Optional Private Healthcare

Qualifications

• Experience in customer service or sales roles.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Engage with customers over the phone to understand their needs.
• Match customers with suitable EE products and services.
• Collaborate with the team to achieve targets.

Skills

Communication skills

Adaptability

Sales skills

Job description

Darlington Contact Centre, Darlington, United Kingdom

Where:EE Darlington (Senhouse Road)
Full time:Permanent
Salary:£25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate:£12.82 per hour rising to £13.12 per hour at 9 months in role

*Please note, the shift pattern will be working 12 hour shifts over 3 or 4 days per week.

What’sin it for you

• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncappedmonthlycommission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave:Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skillsand develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.