Resident-Focused Community Host — Welcoming & Service Excellence

Native Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading community services provider in Manchester is seeking a Community Host to join their team. The ideal candidate will have a background in hospitality or customer relations, providing outstanding service to residents. Responsibilities include managing resident queries, ensuring a welcoming front of house, and contributing to a positive team culture. This role offers benefits such as a pension scheme, cycle to work scheme, and discounts on stays.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on stays

Qualifications

• Proven experience in residential services, leasing, guest relations, hospitality, or sales.
• Excellent written and spoken English.
• Professional demeanor and resident-focused approach.

Responsibilities

• Deliver a professional and welcoming experience.
• Provide outstanding customer service across all touchpoints.
• Handle queries and resolve issues promptly.

Skills

Customer service

Communication

Organizational skills

IT skills (MS Word, Excel, Outlook)

Job description

A leading community services provider in Manchester is seeking a Community Host to join their team. The ideal candidate will have a background in hospitality or customer relations, providing outstanding service to residents. Responsibilities include managing resident queries, ensuring a welcoming front of house, and contributing to a positive team culture. This role offers benefits such as a pension scheme, cycle to work scheme, and discounts on stays.