Relief Security Officer

ICTS UK Ltd; Greater London; On-site; GBP 23,000 - 30,000; Part time

Job summary

A leading UK security firm is seeking a Security Officer to ensure the safety and security of prestigious client sites. Responsibilities include managing access control, patrolling, responding to queries, and maintaining reports. The ideal candidate will have excellent communication skills, customer service experience, and relevant SIA qualifications. This is an ad hoc position with flexible shifts ranging from 8 to 12 hours. Full training and benefits, including a pension and health insurance, are provided.

Benefits

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Staff Recognition Scheme

Cycle to Work Scheme

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service, team working and collaboration skills.
• Ability to remain calm and professional under pressure.
• Ability to deliver succinct and clear verbal and written reports.
• Competent IT and administration skills including MS Outlook, Word & Excel.
• Professional appearance and demeanor.
• Willingness to undertake development training.
• Pass a criminal records check (CRC) to the required standards.

Responsibilities

• Manage access control for buildings and car-parks for employees, visitors and contractors.
• Patrol the buildings, car parks and grounds to deter and detect problems.
• Respond to customer requests and queries.
• Check and challenge ID passes professionally and friendly.
• De-activate and activate alarms.
• Unlock and lock buildings and external gates.
• Identify and report Health & Safety issues.
• Maintain records including incident reports.

Skills

Excellent verbal and written communication skills

Strong customer service

Team working and collaboration skills

Ability to remain calm under pressure

IT and administration skills

Professional appearance and demeanor

Willingness to undertake development training

Education

SIA Door Supervision (DS) and SIA Public Space Surveillance (PSS)

Five years’ checkable history and references

Job description

Job Description

In this high-profile security officer role, you'll ensure the security and safety of the people and premises at prestigious client sites.

An experienced Security Officer, with exceptional customer-focus, you will carry out a range of duties including:

• Managing access control for buildings and car-parks - for employees, visitors and contractors
• Patrolling the buildings, car parks and grounds to deter and detect problems
• Responding to customer requests and queries
• Checking and challenging ID passes with a professional and friendly approach
• De-activating and activating alarms
• Unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site
• Identifying and reporting Health & Safety issues and carrying out first aid if necessary
• Maintaining records including incident reports using computer- and paper-based systems.
• Covering both front and back of house.

This is an ad hoc position covering annual leave and absence, hours of work may vary but shift patterns are normally between 8 and12 hours in duration, covering Monday – Sunday.

Positions to cover will be in the Front of House, Back of House and Logistics teams.

However, as part of a small team you will need to be flexible to support your colleagues.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service, team working and collaboration skills
• The ability to remain calm and professional under pressure
• The ability to deliver succinct and clear verbal and written reports
• Competent IT and administration skills including MS Outlook, Word & Excel
• Professional appearance and demeanour
• Willingness to undertake development training
• An SIA Door Supervision (DS) and SIAPublic Space Surveillance (PSS) (CCTV)
• Five years’ checkable history and references
• To pass a criminal records check (CRC) to the required standards

Additional useful but not essential

• A First Aid at Work qualification
• An Automated External Defibrillator (AED) qualification.

Training and Benefits

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Staff Recognition Scheme
• Cycle to Work Scheme

Benefits: Bank holidays - 2x

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.