Receptionist

PA 2 Assist Ltd.; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading administrative support service in the United Kingdom is seeking an Administrative Support Specialist to assist their legal team. This role involves supporting legal team members with various administrative tasks, as well as fostering strong client relationships through empathy and understanding. Candidates should have a customer service focus, accurate typing capabilities, and an eye for detail in document management. This is an excellent opportunity to make a positive impact for clients who have undergone trauma.

Qualifications

• Previous administration/business support experience is advantageous but not essential.
• Professional presentation with a customer service focus.
• Keen eye for detail in document management.

Responsibilities

• Support legal team with administrative tasks and optimize internal systems.
• Cultivate relationships with clients and legal team members.
• Handle document management, including filing and archiving.
• Manage inbound calls and emails, ensuring clients feel supported.
• Prepare matters for conferences and hearings.

Skills

Customer service focus

Accurate typing skills

Intermediate Word skills

Intermediate Excel skills

Empathy

Strong communication

Job description

JOB DETAILS

You will be a true champion of our clients by:

• Supporting our legal team with administrative tasks and optimising the use of internal systems to process information.
• Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.
• Applying your keen eye across general filing, indexing medical records, requesting documents, processing expenses, photocopying, mail management, and archiving management to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for our clients.
• Responding to inbound calls, couriers and emails from clients, preparation of new client documents, ensuring they feel looked after, supported and heard.
• Assisting with preparing matters for conference and hearing, including collating briefs to Counsel and experts, legal searches, preparation of court and legal documents and general correspondence.
• Proactively providing chargeable and non-chargeable support to our legal team with general administrative duties, in order to obtain maximum compensation for clients, from file opening to closure.

What you’ll bring

• Previous administration/business support experience is advantageous but not essential for success.
• Professional presentation with a customer service focus.
• Accurate typing skills with intermediate Word & Excel skills.
• Keen eye for detail in your document management and collation skills.
• A great communicator both verbally and in writing.
• You’ll be naturally empathetic and have a resolute passion for helping people, especially those that have undergone trauma.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!