Programme Administrator

University of Leicester; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in the UK is seeking a highly motivated individual for a key administrative role. The successful candidate will be responsible for maintaining and updating record systems, ensuring compliance and efficiency. Strong experience with data protection and proficiency in Microsoft Office are essential. This full-time, fixed-term contract offers a competitive salary package and generous leave allowance, along with a supportive work environment. Informal enquiries can be directed to Rachael Eames at [e-mail].

Benefits

Competitive salary package

Excellent pension scheme

Generous annual leave allowance

Career development opportunities

Qualifications

• Strong experience managing complex records in a comparable setting.
• Excellent communication skills for clear interactions.
• Proficiency in Microsoft Office for data analysis.

Responsibilities

• Maintain and update detailed record systems, ensuring accuracy.
• Resolve day-to-day challenges independently.
• Interpret regulations and provide guidance to colleagues.

Skills

Strong experience managing complex records

Excellent written and verbal communication skills

Strong report-writing abilities

Proficiency with the Microsoft Office suite

Data analysis skills

Experience with Data Protection requirements

Job description

About the role

We are seeking an organised, proactive and highly motivated individual to join our team in a key administrative role. This is an excellent opportunity for someone with substantial experience in a comparable setting who is confident managing complex information and working in a fast‑paced environment.

In this role, you will take responsibility for maintaining and updating detailed record systems, ensuring accuracy, compliance and efficiency at all times. You will use your initiative and sound judgement to handle day‑to‑day challenges, resolving issues independently and contributing to the smooth running of the service.

A strong understanding of Data Protection requirements is essential, as you will regularly handle sensitive and confidential information. You will also be expected to interpret regulations and organisational policies, translating them into clear, practical advice and guidance for colleagues and service users.

Key responsibilities

• Maintain and update detailed record systems, ensuring accuracy, compliance and efficiency at all times.
• Handle day‑to‑day challenges, resolving issues independently.
• Interpret regulations and organisational policies, translating them into clear, practical advice and guidance for colleagues and service users.
• Engage with staff, students and external partners at all levels.
• Provide high‑quality customer service and respond effectively to enquiries.
• Use IT systems, including Microsoft Office suite, to analyse information, present findings and contribute to process improvements.
• Demonstrate flexibility, professionalism, diplomacy and discretion while working collaboratively with colleagues.
• Keep records accurate, meet deadlines and maintain the accuracy of important records.

About you

We are looking for a motivated, organised and proactive individual to join our team in a key administrative role. This is an exciting opportunity for someone with strong experience in a comparable environment who can confidently manage complex records, communicate effectively, and support a busy service with professionalism and accuracy.

You will have strong report‑writing abilities, deliver high‑quality customer service, and respond effectively to a wide range of enquiries.

You will be confident working with IT systems, including the full Microsoft Office suite, and able to analyse information, present findings, and contribute to improving processes and resolving problems. Your strong organisational skills and attention to detail will help you manage multiple tasks, meet deadlines, and maintain the accuracy of important records.

The role requires a flexible and positive approach, with the ability to adapt to changing circumstances, work collaboratively with colleagues, and operate with discretion, diplomacy and professionalism. You will be self‑motivated, able to take initiative, and comfortable generating your own workload while also being a supportive member of the team.

Qualifications

• Strong experience managing complex records in a comparable setting.
• Excellent written and verbal communication skills.
• Strong report‑writing abilities.
• Proficiency with the Microsoft Office suite and data analysis skills.
• Ability to work independently and support a busy service with professionalism and accuracy.
• Experience with Data Protection requirements and handling sensitive and confidential information.

Additional information

Informal enquiries are welcome. Contact Rachael Eames at [e-mail].

This role will also be considered on a seconded basis for existing staff members. Please discuss with your line manager prior to applying. For more information about secondments, see here.

University Commitment

We embed the principles of equity, diversity and inclusion. We offer a competitive salary package, excellent pension scheme and generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Vacancy terms

Full‑time, fixed‑term contract for 12 months, or until the return of the post holder.