Process Monitoring Coordinator

Process and Monitoring Coordinator

Up to £30,000 plus benefits (Work Level 6B)

Manchester - We’re now working in a hybrid way, with colleagues dividing their time between working from home and the closest office. You can visit our Hybrid Working Policy for more information (https://colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a Process Monitoring Coordinator to join our Optimisation Centre (OC). The OC is a dedicated support team that embeds, protects, and optimises SAP processes, with the ultimate goal of providing business assurance through change, collaborating closely with teams across the Group to ensure our solutions meet Co-op's business needs.

In this role, you’ll play a key part in understanding through monitoring the performance of our business processes, particularly during new system implementations or changes. As a Process Monitoring Coordinator, you'll design and develop user-friendly dashboards in Power BI, offering clear insights that support process optimisation and help drive awareness of performance across the business, mainly within our SAP landscape.

If you have strong analytical and organisational skills, we offer a great opportunity to grow your career in a business that’s committed to making the world a fairer place.

What you’ll do

• Work closely with our Process Analysts and Business Process Partners in the Process, data, and Monitoring team to produce and maintain dashboards incorporating trend analysis.
• Support our team and the wider business by using Power BI to develop reports on our systems and processes.
• Streamline the efficiencies of our dashboard republishing by improving, consolidating, and automating the data/process.
• Support and co-ordinate monitoring activity across the team, including managing inbox queries, reporting schedules/frequencies, and facilitating meetings.
• Verify the validity and integrity of our data, identifying any trends or areas of improvement.
• Support various business forums with creating agendas, note taking, capturing actions, and maintaining accuracy of tracking logs.
• Support Process Improvement Analysts with ad-hoc requests such as process map amendments.
• Maintain the optimisation Centre SharePoint and Power App processes.

This role would suit people who have

• Strong problem-solving, organisational, and presentation skills with a high attention to detail and ability to work autonomously.
• Experience with Power BI, Power Query & Power App with an understanding of DAX, Power BI data visualisations with the ability to understand and interlink datasets.
• An inquisitive nature to understand the workings of process and data.

Why Co-op?

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

• 28 days holiday (rising to 32 in line with service)
• Discounts on Co-op products and services
• A pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your salary as you earn it
• Wellbeing benefits to support your physical, financial, and mental health
• Coaching, training, and support such as study leave, to help you develop your skills and progress your career

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.