OPERATIONS MANAGER

zenrox; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A healthcare technology company based in London is seeking an Operations Manager to oversee and optimize processes within its AI-powered marketplace. The role involves managing supplier onboarding, order lifecycle, and establishing performance metrics. Ideal candidates have 4+ years in operations management with a strong focus on process design and optimization. This position offers a hybrid working environment and significant equity opportunities.

Benefits

Significant equity

Foundational role in operations

Direct impact on customer satisfaction

Qualifications

• 4+ years operations management experience in marketplace, e-commerce, or B2B.
• Data-driven approach to decision-making.
• Strong process design and optimization skills.

Responsibilities

• Design and implement operational workflows.
• Manage supplier onboarding process.
• Oversee order lifecycle and payment processing.
• Establish SLAs and performance metrics.

Skills

Operations management

Process design

Performance monitoring

Project management

Problem-solving

Stakeholder management

Communication

Adaptability

Job description

Location: London (Hybrid)

Salary: £45,000 + equity

About Zenrox

Zenrox Healthcare UK is an AI‑powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, supplier performance, and exceptional customer experience across our platform.

The Opportunity

Build and optimize operational processes that power our marketplace. You'll establish workflows for supplier onboarding, order management, issue resolution, and quality assurance—ensuring flawless execution as we scale.

What You’ll Do

• Design and implement end‑to‑end marketplace operational workflows
• Manage supplier onboarding process from verification through activation
• Oversee order lifecycle including quote aggregation, supplier communication, order tracking, and payment processing
• Establish SLAs and performance metrics for suppliers and internal teams
• Build issue resolution processes and serve as escalation point for operational challenges
• Monitor marketplace health metrics (quote response times, order fulfillment, customer satisfaction)
• Implement quality assurance processes to maintain platform standards
• Coordinate cross‑functionally with sales, customer success, compliance, and engineering teams
• Develop operational playbooks, standard operating procedures, and training materials
• Identify process bottlenecks and drive continuous improvement initiatives
• Manage operational tools and systems (CRM, order management, communication platforms)

What You Bring

• 4+ years operations management experience, preferably in marketplace, e‑commerce, or B2B platforms
• Strong process design and optimization skills
• Data‑driven approach to performance monitoring and decision‑making
• Excellent project management with ability to juggle multiple priorities
• Problem‑solving mindset with calm approach to urgent issues
• Experience managing stakeholders across multiple organizations
• Strong communication skills with suppliers, customers, and internal teams
• Comfortable with ambiguity and building processes from scratch

Ideal Background

• Marketplace operations (Amazon, eBay, B2B platforms)
• Healthcare supply chain, procurement, or medical device distribution
• SaaS operations or platform vendor management
• Lean/Six Sigma process improvement methodologies
• Experience scaling operations from startup through growth phase
• Familiarity with workflow automation and operational tools

Why Join Zenrox

• ✓ Foundational operations role with significant equity
• ✓ Shape operational strategy and processes from day one
• ✓ Work with AI technology that automates manual processes
• ✓ Opportunity to build and lead operations team as we scale
• ✓ Direct impact on customer satisfaction and marketplace quality

To Apply

Send your CV and brief description of an operational challenge you've solved to [e-mail] with subject line "Operations Manager Application - [Your Name]"