Mindplace Centre Manager Peterborough

Richmond Villages; Peterborough; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading health service provider in Peterborough is looking for a Centre Manager. This full-time role involves ensuring operational excellence at the Mindplace Centre while enhancing customer satisfaction. Key responsibilities include managing staff, overseeing client contacts, and maintaining regulatory compliance. Ideal candidates will have strong healthcare management experience, excellent communication skills, and a track record of driving business performance within regulated environments. The role offers a competitive salary and comprehensive benefits package.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension scheme

Access to Digital GP

Family mental health line

Qualifications

• Experience leading large teams and motivating people.
• Experience in a regulated environment is advantageous.
• Strong business performance track record.

Responsibilities

• Support new Mindplace centre openings.
• Drive operational efficiency and customer satisfaction.
• Manage client relationships and marketing efforts.
• Ensure compliance with clinical standards.

Skills

Healthcare management experience

Strong operational experience

Excellent interpersonal skills

Problem solving skills

IT proficiency

Tools

Microsoft Office

Job description

Role Overview

As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll be needed to drive and improve operational performance across all service lines and ensure their respective Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.

Job Description

Mindplace Centre Manager – Permanent, Full time – 40 hours a week – Competitive salary + fantastic benefits. Location: Peterborough, PE7 8BE.

We make health happen.

Responsibilities

• Support the Regional Operations Manager with the opening of new Mindplace centres across the region.
• Lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships.
• Drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
• Use insights from the Net Promoter System to continually drive improvements to the customer experience across the Mindplace Centre.
• Seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre’s profile in the local office and using the expertise within Marketing and Sales to convert leads into new business.
• Act as the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service lines developments.
• Analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions.
• Maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to professional and regulatory requirements (eg CQC, HCPS, BABCP, CQQ).

Qualifications & Skills

• Healthcare management experience – Mental Health experience desirable but not essential.
• Strong operational experience.
• Strong experience of onsite corporate healthcare, leading large teams and people management including evidence of the ability to engage and motivate people.
• Excellent interpersonal skills and ability to communicate with employees, colleagues, customers and corporate clients.
• Experience of working in a regulated environment.
• Experience of the mental health and healthcare and/or wellbeing industry.
• Good track record of driving business performance and delivering business results.
• Strong problem solving and project management skills.
• IT proficiency including the use of Microsoft Office systems.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension and life insurance.
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on your mobile.
• Access to family mental health line.
• Financial wellbeing channels.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Job Area: Clinical Services. Full time. Location: Mindplace Peterborough.

Job Type

Full time