Linen Porter

Intercontinental Hotels Group; Manchester; On-site; GBP 27,000; Full time

Job summary

An international hotel chain in Manchester is seeking a dedicated Linen Porter to join the team on a full-time basis. Responsibilities include ensuring linens are clean and well-presented, managing inventory, and assisting guests. The ideal candidate will have a passion for service and previous cleaning experience. This role offers competitive pay at £12.60 per hour, alongside extensive benefits including training and career progression opportunities.

Benefits

Access to IHG Hotels & Resorts family benefits

Extensive training and career progression programmes

Financial wellbeing app Wagestream

Taxi subsidy for late shifts

Meals on duty

28 days holiday per year

Sick pay and life insurance benefits

Discounts at hotels and restaurants

Refer-a-Friend programme

Qualifications

• Previous experience in hotel cleaning, such as room attendant or public-area cleaner.
• Ability to handle guest queries and complaints effectively.

Responsibilities

• Launder, fold, and place sheets, towels, and pillowcases in each room.
• Count inventory and distribute amenities to rooms.
• Assist guests with queries and handle complaints.
• Collaborate with the hotel team to improve service.

Skills

Passion for delivering excellent service

Experience in hotel cleaning

Handling guest queries and complaints

Willingness to learn new skills

Job description

Linen Porter

Kimpton Clocktower is seeking a dedicated Linen Porter to join our team on a full‑time contract. This role offers a competitive hourly rate of £12.60 (equivalent to an annual salary of £26,208).

Benefits

• Access to the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with global career opportunities.
• Extensive training and career progression programmes, plus two paid volunteering days per year.
• Financial wellbeing app Wagestream to save, track and withdraw pay as you earn.
• Taxisubsidy for shifts starting or ending between 23:00 and 06:00.
• Meals on duty.
• 28 days of holiday per year (including bank holidays); up to 33 days pro‑rated.
• Company‑wide sick pay and life insurance.
• Discounts at our hotels, restaurants worldwide and from over 15,000 retailers.
• Refer‑a‑Friend programme.

Responsibilities

• Ensure all sheets, towels and pillowcases are impeccably laundered, folded and placed in each room.
• Count inventory and distribute amenities to rooms.
• Assist guests with queries and handle complaints.
• Collaborate with the wider hotel team and continuously improve service delivery.

Qualifications

• Passion for delivering excellent service.
• Prior experience in hotel cleaning, as a room attendant or public‑area cleaner.
• Experience handling guest queries and complaints.
• Willingness to learn new skills and work as part of a team.

Company Culture

Kimpton is all about creating heartfelt human connections with guests, colleagues and even pets. We champion individuality, encourage creative decisions, and provide every employee with the support and tools needed to give personalised experiences.

Legal Requirement

You must meet the legal requirements to work in the UK.

Equal Opportunity

At IHG Hotels & Resorts, we are proud to be an equal‑opportunity employer. We provide the same opportunity for all applicants regardless of race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job Details

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Industry: Hospitality

Location: Greater Manchester, England, United Kingdom