Library & Information Assistant — Hybrid, Customer‑Focused

CEMP; Swaffham, Downham Market; On-site; GBP 25,000 - 26,000; Part time

Job summary

A local library service in Swaffham is looking for two Library and Information Assistants. The core responsibilities include helping customers find information, managing library events, and supporting daily operations. Strong communication skills and customer service experience are required. The positions offer flexible working hours totaling 16.25 and 17.25 hours per week, with benefits like a competitive salary and health services.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Employee discount programme

Local Government Pension Scheme

Qualifications

• Experience in a customer facing role delivering high quality service.
• Ability to manage a varying workload.
• Proactive approach and positive attitude.

Responsibilities

• Assist customers in accessing library services and information.
• Help with book inquiries, events, and IT-related questions.
• Perform administrative duties and comply with health and safety protocols.

Skills

Strong communication skills

Customer service experience

IT proficiency

Job description

A local library service in Swaffham is looking for two Library and Information Assistants. The core responsibilities include helping customers find information, managing library events, and supporting daily operations. Strong communication skills and customer service experience are required. The positions offer flexible working hours totaling 16.25 and 17.25 hours per week, with benefits like a competitive salary and health services.