Italian Claims Advisor - Travel Insurance Support

Collinson Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global loyalty and benefits company is seeking a Claims & Customer Support Advisor in Greater London. This key role involves assisting customers with travel insurance claims, ensuring clear communication and support. Candidates should be fluent in Italian, with at least one year of insurance claims experience preferred. The position offers growth opportunities within a collaborative and supportive culture. If you are passionate about delivering excellent customer journeys, apply now.

Benefits

Opportunities for growth and development

Collaborative, supportive and inclusive culture

Qualifications

• Minimum 1 year of experience in insurance claims; travel insurance experience is a strong advantage.
• Knowledge of FCA regulations and TCF principles.
• Ability to analyse data and documentation confidently.

Responsibilities

• Handle inbound claims calls and assess claims in line with policy wording and insurer guidelines.
• Respond to customer emails and enquiries within agreed service times.
• Process accurate and timely claim payments.

Skills

Fluent in Italian

Strong communication skills

Attention to detail

Customer-first attitude

Education

Matric or equivalent qualification

Tools

Experience with Gotrex or similar claims systems

Job description

A global loyalty and benefits company is seeking a Claims & Customer Support Advisor in Greater London. This key role involves assisting customers with travel insurance claims, ensuring clear communication and support. Candidates should be fluent in Italian, with at least one year of insurance claims experience preferred. The position offers growth opportunities within a collaborative and supportive culture. If you are passionate about delivering excellent customer journeys, apply now.