IT Incident & Problem Solutions Analyst

MUFG Bank, Ltd; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution in London is seeking an Analyst for Incident and Problem Management. This role involves troubleshooting IT issues, supporting various systems, and ensuring high-quality service delivery. The ideal candidate has a degree in computer science and experience in IT service management. A strong understanding of Windows and networking fundamentals is essential. Competitive compensation and opportunities for growth are offered.

Qualifications

• Degree or equivalent work experience required.
• Experience in IT service management.
• Strong understanding of Windows OS and networking.

Responsibilities

• Install, configure, troubleshoot, and maintain office productivity tools.
• Monitor service desk tickets and ensure timely resolution.
• Participate in the evaluation of new office products.

Skills

Proficiency with ServiceNow ITSM

Proficiency in troubleshooting Microsoft Windows

Proficiency with Microsoft 365 Suite

Proficiency in network fundamentals

Ability to communicate effectively

Experience in IT delivery services

Education

Degree in computer science or equivalent

Tools

ServiceNow

Microsoft Azure

Citrix Workspace

Job description

A leading financial institution in London is seeking an Analyst for Incident and Problem Management. This role involves troubleshooting IT issues, supporting various systems, and ensuring high-quality service delivery. The ideal candidate has a degree in computer science and experience in IT service management. A strong understanding of Windows and networking fundamentals is essential. Competitive compensation and opportunities for growth are offered.