Infrastructure Support Engineer

AnaVation LLC; City of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading crypto algorithmic trading firm in London is seeking a Technical Support Specialist to manage desktop environments and maintain systems. The ideal candidate will have at least 2 years of experience in desktop support, strong Linux skills, and the ability to work well in a team. This role includes opportunities for skill development in a dynamic, innovative environment with a strong emphasis on automation.

Benefits

Performance-based compensation

Pension

Private health insurance

Team events and celebrations

Qualifications

• Minimum 2 years prior desktop support or related experience.
• Ability to analyse, troubleshoot and resolve hardware failures.
• Clear and concise communication skills.

Responsibilities

• Provide technical support for our automated setup.
• Maintain networks and computing environment.
• Work alongside senior technologists.

Skills

Troubleshooting workstation OS (Linux)

PC hardware knowledge

Git familiarity

TCP/IP Networking understanding

Education

Educational background in computer science or IT

Job description

About Wintermute

About Wintermute is a leading crypto-native algorithmic trading company in digital assets. We provide liquidity algorithmically across most cryptocurrency exchanges and trading platforms, a broad range of OTC trading solutions, and support high-profile blockchain projects and traditional financial institutions moving into crypto. Wintermute also has a Wintermute Ventures arm that invests in early stage DeFi projects.

Wintermute was founded in 2017 by industry leaders and has successfully navigated crypto industry cycles. Culturally, we combine the best of the two worlds: the technology standards of high-frequency trading firms in traditional markets and the innovative and entrepreneurial culture of technology startups. To Wintermute, digital assets is not just another asset class; we believe in the innovative potential of blockchain and the fundamental innovations, with a long-term view on the digital asset market and a leadership position in building an innovative and compliant market. Read more here.

About the position

This is primarily a technical support role within our systems administration group. We have a mixed environment spread across our physical and virtual computing landscape. This role focuses on the desktop environment providing technical support for our automated setup.

We are looking for responsible and passionate people to start or continue their careers in infrastructure. This role will allow for the opportunity to work alongside and learn from our senior technologists and for the individual to learn / improve their automation skills (specifically python). Our business is constantly changing and we need people to help maintain our networks and our computing environment.

Wintermute provides opportunities for individuals to improve their automation skills

Hard Skills Requirements

• You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks.
• A solid knowledge of PC hardware and computer internals, being able to troubleshoot workstation OS (Linux), applications, peripherals, network and audio-visual issues.
• Minimum 2 years prior desktop support or related experience
• The ability to analyse, troubleshoot and resolve hardware failures
• A working knowledge of Linux command-line required
• Familiarity with Git
• Ability to work well as part of a team that supports production, back office computing and end-user support functions
• Experience with hardware monitoring and performance tuning.
• The aptitude to maintain a personable and professional relationship in all user interactions (walk-ups, inquiries, desk-side visits and status calls)
• High energy and the drive to meet the needs of a demanding environment
• Strong organisational skills and meticulous attention to detail is required
• An educational background in computer science or IT (preferred)
• Clear and concise communication skills.
• Basic knowledge of Data center connectivity
• Understanding of TCP/IP Networking
• Ability to lift 40 – 50 pounds in weight
• Ability to work weekend and evening shifts when required

Nice to have skills:

• Familiarity with Linux servers
• Networking, DNS, DHCP, VLAN
• Python

Here is why you should join our dynamic team:

• Opportunity to work at one of the world\'s leading algorithmic trading firms
• Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments.
• A vibrant working culture with team meals, festive celebrations, gaming events and company wide team building events.
• Great company culture: informal, non-hierarchical, ambitious, highly professional with a startup vibe, collaborative and entrepreneurial.
• A performance-based compensation with a significant earning potential alongside standard perks like pension and private health insurance.

Note:

• This role is primarily office-based, with some flexibility for remote work when coordinated with team members in advance.