Hybrid Applications Support Analyst — Global Impact & Growth

Ernest R Shaw Limited; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance technology firm is seeking an Applications Support Analyst to support core insurance platforms in Birmingham. This role involves ensuring seamless operations and acting as the first point of contact for application-related issues. The ideal candidate will have solid troubleshooting skills, particularly with the Acturis platform, and strong communication abilities. Benefits include a dynamic work environment, remote working options, and a comprehensive employee wellness program.

Benefits

Matched employer pension contributions

Life Assurance and Group Income Protection

Generous annual leave allowance

Hybrid working opportunities

Wellbeing initiatives and additional days off

Qualifications

• Experience in a dynamic environment supporting application-related issues.
• Ability to assist in application integration and data migration during acquisitions.
• Excellent documentation skills for logging incidents and service requests.

Responsibilities

• Support core insurance platforms, ensuring seamless operations.
• Act as the first point of contact for application-related support.
• Log and manage incidents using enterprise-level ticketing systems.

Skills

Experience supporting end users

Troubleshooting skills

Strong Acturis platform knowledge

Proficiency with enterprise-level service desk systems

Excellent communication skills

Customer service skills

Problem-solving skills

Ability to train others

Job description

A leading insurance technology firm is seeking an Applications Support Analyst to support core insurance platforms in Birmingham. This role involves ensuring seamless operations and acting as the first point of contact for application-related issues. The ideal candidate will have solid troubleshooting skills, particularly with the Acturis platform, and strong communication abilities. Benefits include a dynamic work environment, remote working options, and a comprehensive employee wellness program.