Hotel Services Supervisor

Moulton College; Moulton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading educational institution is seeking a proactive Accommodation Manager to oversee residential bookings and ensure a smooth experience for students. The role involves managing move-in/out processes, maintaining safety standards, and supporting student wellbeing. Ideal candidates should have strong organisational skills, proven customer service experience, and the ability to lead a team effectively. This position comes with numerous benefits including generous leave, pension options, and professional development opportunities.

Benefits

33 days annual leave including bank holidays

Eligibility to join Local Government Pension Scheme

Discounted on-site gym membership

High Street Discounts scheme

Access to 24/7 Support Line for employees

Qualifications

• Proven administrative expertise in managing complex processes.
• Ability to prioritise effectively in a fast-paced environment.
• Demonstrated leadership capability to motivate teams.

Responsibilities

• Coordinate all residential bookings ensuring accurate allocations.
• Oversee move-in and move-out processes, ensuring quality standards.
• Liaise with Estates teams for room hygiene and maintenance.

Skills

Organised

Communication

Detail-oriented

Tech-savvy

Customer-focused

Leadership

Education

Minimum GCSE Grade C in Maths and English Language

Tools

ProSolutions

CRM

Job description

• Closing date Monday 12 January 2026 at 12:00pm

We’re looking for a proactive and organised individual to take the lead in managing our residential accommodation bookings at the College. Using the ProSolutions system, you’ll ensure smooth coordination of student, staff, curriculum, and commercial bookings, making every stay hassle-free. You’ll oversee move-in and move-out processes, keep records accurate and up to date, and act as the vital link between Estate Operations, Student Services, commercial teams, and Residential Officers. This is a key role in creating a welcoming, safe, and supportive residential experience that meets safeguarding standards, promotes student wellbeing, and drives commercial success. If you thrive in a fast-paced environment and enjoy making a real difference to student life, we’d love to hear from you!

Accommodation Booking Management – Act as the central point for all residential bookings via ProSolutions, ensuring accurate allocations for students, staff, and commercial clients, while meeting safeguarding and accessibility requirements.

Move-In/Move-Out Oversight – Coordinate arrival and departure processes, including room preparation, inspections, key management, and accurate condition reporting.

Operational Coordination – Liaise with Estates teams for cleaning and maintenance, ensuring rooms meet hygiene, safety, and presentation standards, and elevate issues promptly.

Safeguarding & Welfare Support – Work closely with Student Services and the Designated Safeguarding Lead to maintain accurate records and support student wellbeing.

Commercial & Financial Management – Support commercial bookings, invoicing, and service delivery, ensuring charges align with College costing models and financial transparency.

Reporting & Continuous Improvement – Produce occupancy and financial reports, analyse feedback, and identify opportunities for service enhancement.

Team Leadership & Performance – Promote high standards, monitor task completion, provide training, and ensure KPIs and SLAs are met across the team.

Health, Safety & Compliance – Ensure risk assessments are up to date, maintain safety for staff and students, and uphold College policies and procedures.

Please see the attached job and person specification for full details.

We’re looking for someone who brings the following skills and experience to the role:

• Strong academic foundation – Minimum GCSE Grade C (or equivalent) in Maths and English Language.
• Proven administrative expertise – Experience managing complex processes in a customer-focused environment.
• Tech-savvy and detail-oriented – Strong IT skills, including experience with booking systems, CRM, or CAFM platforms.
• Organised and communicative – Excellent organisational and communication skills, with the ability to prioritise effectively in a fast-paced setting.
• Service-driven mindset – Demonstrated ability to deliver high standards of service with exceptional attention to detail.
• Leadership capability – Ability to lead and motivate a team to achieve outstanding performance.

Please see the attached job and person specification for full details.

There are too many benefits to working at Moulton College to include them all. Aside from the location (Moulton is located in the heart of the Northamptonshire countryside covering over 450 hectares, with a further 170 hectares rented as grazing for our livestock), Moulton College boasts a dedicated, skilled and experienced staff team and an aspirational student body. As a valued employee at Moulton College you will have access to:

• 33 days’ annual leave, including 8 bank holidays *
• A maximum of 5 College closure days *
• Eligibility to join the Local Government Pension Scheme (a defined benefit pension scheme with an employer contribution of 20%)
• Enhanced Maternity & Paternity Benefits *
• High Street Discounts scheme with access to discounts at a host of retailers
• Opportunity for annual volunteering day *
• Commitment to Continuing Professional Development of Moulton College employees
• Access to 24/7 Support Line for employees and close family household members
• A focused and committed Wellbeing group at the forefront of positive initiatives
• Discounted on-site Gym membership available
• Discounted nursery fees
• Free onsite parking
• Cycle to Work Scheme *
• Online payslips

(* Subject to conditions / ** Pro rata for part time)

We help new employees settle in through central College induction events and local induction activities. We also provide a range of essential information through our online learning packages. These cover various topics including EDI, Safeguarding and Health & Safety at Work.

Applications may be reviewed and shortlisted upon receipt. Please apply early to avoid disappointment.

The College is an equal opportunities employer and positively encourages applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment.

Please note that, in line with current legislation, an online search will be undertaken as part of the due diligence on shortlisted candidates to prevent (or minimise the risk of) individuals being employed to work with young people who may be unsuitable to do so. Any specific concerns regarding any incidents or issues that have happened, and are publicly available online, may then be discussed during the interview stage with the candidate.

All successful applicants will be required to undergo a range of checks in line with Keeping Children Safe In Education, including an enhanced background check conducted by the Disclosure & Barring Service prior to employment commencing.

To apply for this role, please download the college application form, complete and return via email to [e-mail]; these are located on the College website at https://www.moulton.ac.uk/work... ; Alternatively email [e-mail] to request an application pack.

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