Hospitality Team Lead: Lead Service, Coach & Growth

Dobbies Garden Centres Ltd; Lichfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre retailer is seeking a Restaurant Team Leader to enhance customer experience in their Lichfield location. This role includes supporting and coaching staff while ensuring high food hygiene standards and compliance with operational procedures. The ideal candidate will have a passion for food and exceptional customer service skills and should thrive in a fast-paced environment. Enjoy generous benefits including employee discounts and access to development programs.

Benefits

Generous annual leave

50% discount in restaurants

Access to financial wellbeing support

Employee wellbeing platform access

Qualifications

• Passion for food and hospitality while delivering great customer experience.
• Experience in a customer-facing role with supervisory experience.
• Ability to work well within a team and build relationships.

Responsibilities

• Support and coach staff, deputizing for management when needed.
• Provide excellent customer service across the restaurant.
• Ensure compliance with restaurant operational procedures.

Skills

Customer service

Food safety knowledge

Team collaboration

Time management

Education

Food safety qualifications

Job description

A leading garden centre retailer is seeking a Restaurant Team Leader to enhance customer experience in their Lichfield location. This role includes supporting and coaching staff while ensuring high food hygiene standards and compliance with operational procedures. The ideal candidate will have a passion for food and exceptional customer service skills and should thrive in a fast-paced environment. Enjoy generous benefits including employee discounts and access to development programs.