General Manager - Cluster 2

Kingston Hospital; Kingston upon Thames; On-site; GBP 82,000 - 95,000; Full time

Job summary

A prominent NHS Foundation Trust in Kingston upon Thames is seeking an experienced Senior General Manager for unplanned care. The role involves financial, operational, and people management for high-performing departments, ensuring top-quality patient care through effective leadership in a collaborative environment. Candidates should possess extensive experience in operational management within the NHS and demonstrate exceptional leadership and communication skills. This role offers a salary range of £82,906 - £94,632 per annum, depending on experience, with flexible working options available.

Benefits

Flexible working options

Professional development opportunities

Supportive team environment

Qualifications

• Extensive general management experience ideally in an acute hospital setting.
• Significant operational and strategic experience with multidisciplinary teams.
• Knowledge of NHS performance management standards.

Responsibilities

• Manage operational performance and financial targets for the cluster.
• Lead service improvement projects to achieve emergency standards.
• Work effectively with internal and external stakeholders for service redesign.

Skills

General management

Operational management

Leadership skills

Project management

Communication

Budget management

Education

Degree level education

Post-graduate management qualification

Job description

Main area General Management Grade Band 8c Contract 1 year (12 month secondment / FTC) Hours Full time - 37.5 hours per week (Flexible working can be approved on request) Job ref 396-NN-7542134-A&C-GV-Y

Site Kingston Hospital Town Kingston Salary £82,906 - £94,632 Pro rata pa, incl HCAS Salary period Yearly Closing 21/12/2025 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

Kingston and Richmond NHS Foundation trust is seeking a dynamic, motivated and experienced senior manager to join the unplanned care division at Kingston Hospital NHS Foundation Trust as General Manager for cluster 2. While a review of the overarching structure for the organisation is being developed, some aspects of cluster 3 will fall into the remit of this role.

Working closely with Clinical leaders and Matrons for the cluster and reporting directly to the Associate Director, you will be responsible for the financial, people and operational management of high performing departments as well as leading on various service improvement projects to support the achievement of the emergency standards. As one of three general management roles within the division, which also includes clinical support services and acute medicine, you will work closely as part of a committed and passionate multi-disciplinary team.

This is a significant opportunity for an experienced manager who wishes to extend their skills and knowledge within a high-profile leadership role in an ‘outstanding’ organisation committed to delivering high quality patient care.

To be successful in this role, candidates will be required to demonstrate extensive general and operational management experience ideally within an acute hospital setting and evidence knowledge of both inpatient, outpatient and diagnostic services – whilst displaying a flexible and compassionate approach to leadership.

Main duties of the job

We are really pleased to be able to offer this secondment opportunity and are confident the successful post holder will really enjoy both the challenges and opportunities afforded by the work of the cluster.

The General Manager for the Cluster is a high profile leadership role within the Trust.

The post holder will be responsible for overall management / leadership of the cluster, working closely with the Associate director and clinical leaders to deliver, develop and evaluate all services within their remit.

The General Manager will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Clinical Director in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national / local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.

The post holder will work with internal and external stakeholders to identify and exploit opportunities for service redesign through the application of relevant service improvement techniques.

Deputise for the Associate Director as required and participate in the on call rota for the Trust.

Interviews for the post are tentatively scheduled for w/c 5th January.

Working for our organisation

Trust Culture and Values

The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our five values are that we are all:

• Compassionate - We treat everyone with kindness, understanding and empathy
• Inclusive - We are respectful, fair and open, embracing everyone’s unique contribution
• Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
• Inspiring - We strive for the best for patients, staff and partners and are always learning and improving

Our training, policies, procedures, and practices are all intended to support behaviors in line with our values, and all staff are expected to uphold these by 'Living Our Values’ every day.

Detailed job description and main responsibilities

Please see the attached supporting document/s which contains more information about the role in the job description and person specification

Person specification

Qualifications

• Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
• Recognised post‑graduate management qualification or equivalent experience.

Skills, Abilities, Knowledge

• IT literate
• Excellent written and verbal communication skills with the ability to liaise and negotiate effectively at all levels

Personal Attributes / Qualities

• Proven self‑confidence and ability to confidently state own position on issues

Experience

• Significant general and operational management experience to include the management of a large multi‑disciplinary group of staff – part of which to have been in the NHS
• A proven record of success in managing significant operational/strategic change whilst also developing and maintaining the provision of a high‑quality service, within a clinical setting, with multidisciplinary teams.
• Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
• Fully developing staff potential through facilitating training, development and education initiatives
• Demonstrable ability to lead and influence
• Evidence of sound budgetary management experience
• Experience in service redesign and project management
• Experience of working with external organisations (CCGs, GP practices, social services departments)
• Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
• Evidence of having implemented strategies to reduce/ meet junior doctor hours

Skills, Abilities, Knowledge

• Excellent knowledge of NHS performance management standards
• Quality focussed with an innovative approach and ability to solve complex problems
• Ability to work under pressure and to prioritise duties
• Evidence of a commitment to and delivery of staff and organisational development
• Commitment to self‑development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally
• Knowledge of the Trust’s values

Personal Attributes / Qualities

• Flexibility – adapts to ensure achievement of objectives within constantly changing situations and environments.
• Self‑motivated – possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• Commitment to ongoing lifelong learning and personal development.
• Commitment to the Trust’s values
• Motivation – driven by a genuine interest and concern for the quality and appropriateness of patient services.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Closing date To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

For further information, please contact Tamsin Day, Associate Director Unplanned Care, at [e-mail].